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Professional Experience

Aug 1999Jul 2015

Netizens INC

Netizens INC

Entrepreneur More than 7 years' experience including 3 years exposure to Tier-3 skills.

Worked in a Heterogeneous environment in large data center environment.

Excellent analytical and problem solving skills coupled with very strong English language communication skills.

Have been responsible for day-to-day systems management, providing Tier 3 level support for Windows &VMware systems in a Production Environment.

Have provided a very high level of Windows & VMware expertise in support of Incident, Change, Patch, and Problem management.

Be able to diagnose and resolve all types of OS issues independently and with teams.

Interact with other technical and project teams; including external vendors, customer, data center staff, network, storage, application, and client teams.

Write documentation on policies, change procedures, and best practices to address issues.

Independently resolve technical and/or project issues, escalating when necessary.

Desirable to have all round experience in multiple operating systems (MS VMM, Android, Mac and Windows), reasonable familiarity with storage, network and databases.

Website Management on O365 SharePoint, MS Azure.

 

Education

Portfolio

Available & interested in Contributing towards Digital India. Plan to Get I-Cloud Services & Data Centres included in the IT Infrastructure of India thro’ Azure Technology & Windows Server Network Data Centres. Access of Information to Citizens by Digital Technologies. Deployment of various Technology, for Digital India reality. Individual/s & Corporate facilities to be utilized in cost effective manner for online solutions to the Demand.

Skills

Website Migration, Management & Windows Server Admin

Project Management thro' ITIL.

Working on Client-Server Technology viz. Windows Server 2012/2008/2003/2000 & Windows 8.1/7 Windows XP/ Windows Professional 2000.

Windows Supporting Programs Viz MS Office 2013/2010/2007/XP/2000, Ms Office 365.

Hands on experience in Windows based Software Installation/ usage, Website Building on MS Azure & O365 SharePoint. 

Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission-critical issues to ensure bottom-line success.

Skilled in mapping client requirements, scope management, activity sequencing, resource allocation, risk management, effort & cost estimation and negotiations aligned to pre-set guidelines.

A visionary leader with good communication, team building and management, interpersonal & analytical skills.

Responsibilties

GENERAL DUTIES:-

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

May be required to work in one or multiple queues/skill sets over various customer contact channels

  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Utilize operational systems to process purchases of Netizens INC products and services; i.e. collections, payments for Wireless bills and accessories
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • May sell and provision wireless services, products, features, equipment and accessories
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required

Personal

  • Languages Known: English, Hindi & Punjabi.
  • Permanent Address: 123, Indira Nagar, Opp.-Near Asian Acres, E-Mail: [email protected] , [email protected] , Contact No.: +91- 135 276 36 10 & 96343 99 307/819-208-3720;  Dehradun - 248006

  • References on request.                                                   
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