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An Energetic and Accomplished Professional with over 7+ years of work experience in Banking, Analytics, Quality team (Blackbelt six sigma projects), Insurance, Retirement & Securities Domain. Presently working with Genpact India as SME in the Retirement & securities analytic domain process for Wells Fargo Bank (US).

Seeking a leadership position in Management with an esteemed organization & looking forward to a long-term relationship to contribute my expertise & intellect in bringing desired results for the company’s growth and transforming the challenges into opportunities

Work experience

Jul 2008Present

SME/Teamlead (quality)


Process Deliverables: -  (9 guys team handling)

• Responsible for Quality team assistance in doing various projects. (green belt, blackbelt projects) • Performed comprehensive and personal financial planning, with a focus on researching and analyzing all aspects of client revenue projections and executing conversion plans designed to increase and maintain revenue streams. • Compiled, maintained, and updated administrative policies and procedures for the administrative manual. • Created trust accounts for incoming plans, including coordination and trading of assets to maintain all cash reconciliations as well as asset and trust to records reconciliation and reporting. • Assisted in the hands on training and development of all new employees. • Responsible for the doing quality audit for processing of all terminations, final lump sum and leave of absence loan repayments, loan defaults, loan & shares reconciliations, minimum required distributions, and beneficiary designations using fusion Financial Analysis • Diligently reviewed and analyzed all aspects of incoming plans by researching existing plan documents, trust arrangements & service agreements. • Compiled data for financial reports and conducted comprehensive analysis of reports. • Actively tracking between current and prior custodians & providing updation • Supervised client accounts by diligently managing asset and record transfers, creating plan on wyprod systems, uploading conversion records, and reconciling assets received. • Maintained client correspondence, records of logging and tracking processes, and annual reports on all special processing and retroactive cases. • Creating backup plans for team & also allocating daily target • Use to conduct process training for new hires (many got star award in initial month) • Provided with One Lean idea (Process improvement), which were implemented after client approval.

• Remaining 19 Lean ideas still under review • Organize performance tracker to ensure check on productivity & accuracy.

Controlling Activities:-

  • Prepare monthly & weekly Dashboards on process (Performance indicators) which is used by senior authorities
  • Prepare monthly & weekly Dashboards on process (Performance indicators).
  • Responsible for internal meetings & Customers calls minutes documentations.
  • Prepared SOP, Flow Charts & Process Map for the entire process.
  • Doing Quality projects for increasing profitability of process.

Rewards & Recognitions:-

  • Recently won Silver Award for assisting team as an SME
  • Received Titan Award for trainingGot Spot Award for giving many lean ideas to reduce FT cost
  • Got Spot Award for training new hires additional with doing quality
  • Got many offshore appreciation mails for assisting them on urgent basis
  • Won 2 Bronze Awards
  • Taken very less leave and with permission (Full Leave balance till now)
  • Earned Cheer Points for punctuality, working in Process very efficiently and also liked by the seniors for work, behavior and helping nature.
May 2006Dec 2006

Sr Relationship manager


Worked as Manager in portfolio management    (have to left due to a major accident)

Process Deliverables: -

  • Building successful and healthy relationship with around 79 clients with 90crores portfolio
  • Providing Tips and in & out information required by them of share market.
  • Strengthening the bond by providing satisfactory services to clients.
  • Reconciling their accounts & if any discriminancies then resorting them
  • Managing team of 15 for demat accounts

Controlling Activities:-

  • Prepare monthly & weekly accounts of clients for reconciliation of shares statement.         
  • Responsible for internal meetings with team for performance & other issues.
  • Reconcile the customer accounts & plan for future strategy.

Rewards & Recognitions:-

  • I also received certificate “Customer satisfaction award” for maintaining regular accounts & providing satisfactory tips.
Sep 2003Apr 2006

Team Lead


Worked as a Team Leader to provide cc limits, FD’s & insurance

Process Deliverable: -

  • I also trained new joiners and give them full process knowledge and help them to serve customer better.
  • Helping & guiding help few of the  existing team member if they  lacking somewhere to improve their quality and productivity and help them to resolve the queries of  customer in effective manner or also train them how  to  handle the irate customer
  • Daily involved in work extraction for different baskets and arrange it on Excel sheet.
  • Follow up with Debit Card Recovery team & resolve Claims on time.
  • Responsible for training and production & accuracies of the team.
  • Logging & recording all the problems encountered and SLA’s missed by the team.
  • Motivating team and trained them to bring the desired result out of them.
  • I started with insurance & then shifted to team lead in ICICI Group.


Mar 2009Mar 2011


Diploma in Technologies

Its was a diploma included following subjects:-

  • C++
  • Coral Draw
  • Microsoft office
  • Windows
  • Photoshop
  • Web Technologies
  • Visual Basic
May 2006May 2009

Dual MBA

IMT Ghaziabad
  • Worked for a project on Distribution of LG products in Global market
  • It was a 3years dual MBA degree in International management & Finance