XO Communication Baltimore, Maryland
Data Sales IT Specialist Director, City Sales Manager and Personnel Director of Baltimore Region
Served as lead IT/Data Telecommunications Designer for major government contractors such as Cenveo Inc., John D. Lucas, Sherwin Williams Paint, America Online and others. Solely responsible for the Request for Proposal (RFP), top to bottom consulting, IT services, support, and data/telecom for all major accounts. Managed multiple projects in collaboration with Verizon offering effective assistance, support, feedback and quality assurance. Ensured cost effectiveness and efficiency of all IT installation projects. Assisted IT equipment contractors with cost and design viable solutions satisfying customer data and voice network requirements. Provided expertise for various IT technologies such as IP, Frame Relay, ATM, Ethernet, LAN, WAN, and MAN.
- Increased Revenue by exceeding national quota by nearly 300%
- Reduced Customer and Employee churn by 30% over 62 other city offices
- Technical IT presentations of Allegiance Telecom/XO Communication products
- Successful team initiatives to Interface with customers, Verizon Engineers and third-party IT equipment vendors involving network changes that enhanced IT operational processes
- Provided network design and convergence engineering support
- Disaster recovery, resiliency planning and proof-of-concept engineering support
- Performs trouble resolution and performance analysis in team-based efforts
- Collaborates effectively with staff and employees to achieve goals and objectives
- Demonstrates success as an internal consultant in both interpersonal and managerial skills. Solid teamwork and an ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment to behave favorably.
- Communicates relevant information and ideas in a clear, accurate and concise manner, both orally and in writing.
- Handles day-to-day challenges effectively and adjusts to multiple demands, ambiguity and rapid change to achieve results
- Provides quality support to staff, employees and customers