PERSONAL SUMMARY

Analytical and business minded professional with more than seven years management experience pursuing career in Revenue Management.  Utilizes, effectively and efficiently, a combination of communication, analytical, and creative problem solving skills, providing a balance of logical and innovative business decisions with an ability to convey complex information.

Blends Revenue Management and Digital Marketing skills with cross-cultural leadership strengthened through an overseas MBA.  Skills and experience positively contribute towards the collective effort of any revenue team and overall business objectives of an organization.

Education

Education
Sep 2013 - Apr 2015

M.B.A. Hospitality Management

Stamford International University
  • Strengthened core finance, communication, and analytical skills, while acquiring skills in revenue and digital marketing.
  • Developed clear vision for the hospitality industry, directed by the growing impact of data analysis, pricing strategies, social media, distribution, segmentation, and reputation management.
Aug 1998 - May 2002

B.Sc Finance and Accounting

Indiana University
  • 6th best undergraduate business school in U.S. for 2002, by US News and World Report 
  • International Association of Students in Economic and Management (AIESEC), member   Jan 99 - May 02
  • Equity Research Intern, A.G. Edwards Financial, Bloomington, Indiana USA   Oct 01 - May 02
  • Study Abroad, Maastricht University School of Business; Maastricht, Netherlands  Jan 01 - Apr 01
  • Externship, Deloitte Touche Tohmatsu Consulting; Chicago, Illinois USA   Jun 01 - Aug 01
  • Project Research Intern, Global Business Information Network; Bloomington, Indiana USA   Jan 00 - Dec 00
Jan 2001 - Apr 2001

International Business (Study Abroad)

Maastricht University School of Business

Work History

Work History
Jan 2013 - Aug 2013

Hotel Manager

Holiday Inn    Vail, Colorado USA
  • Entrusted with the autonomous responsibility of managing, part-time, a 101 room hotel.
  • Audited hotel transactions and revenue to ensure account accuracy, followed up on any discrepancies, and posted transactions where needed.
Dec 2010 - Aug 2013

Hotel Auditor and Manager

Vail Cascade Resort and Spa    Vail, Colorado USA

    AAA Four Diamond and 20th ranked World’s Best Family Resort (Travel + Leisure 2010)

    • Entrusted with access to secure and sensitive company information and systems, in order to generate and audit reports using statistical data for a 292 room luxury ski resort.
    • Promoted from Front Desk Supervisor by exhibiting consistent ethical behavior and an ability to make timely and accurate operational decisions that protected company assets, employees, and its standards of service excellence.
    • Increased productivity of hotel operations, by identifying and correcting inefficient auditing and front office procedures.
    May 2010 - Nov 2010

    Sales Consultant

    AT&T    Louisville, Kentucky USA
    • Generated demand by persuasively presenting benefits of an extensive and complex list of products and services which fit the customer’s expressed and unexpressed needs.

    • Exceeded sales and service targets by 23% while working in a fast paced and competitive environment that required the use of multiple computer systems and in-depth product knowledge.

    Nov 2009 - Feb 2010

    Volunteer English Teacher

    Openmind Projects

    CNN and UNESCO recognized non-profit charitable organization, founded on a need to develop education opportunities in Southeast Asia.

    • Motivated by values and a sense of purpose to help make the people around me better.  Volunteered to support young people, who are less fortunate, overcome barriers and improve a key skill that could lead them to a better future.
    • Instructed three English classes per day.  Exhibited creativity and resilience, by taking initiative in developing lesson plans in an unstructured and limited resource environment, to achieve goals mutually set by myself and my superiors.
    • Participated in an intensive volunteer and cross cultural training program with emphasis on Thai language and culture.
    Jul 2007 - Jul 2009

    Valet Trainer

    The Ritz Carlton, Bachelor Gulch    Avon, Colorado USA 

    AAA Five Diamond and Mobil Five Star Resort

    • Audited departmental charges and staff gratuities, requiring strong math and Excel skills.
    • Generated additional revenue by analyzing operational procedures and identifying errors in recording of hotel charges.
    • Exhibited strong work ethic, while gaining well rounded skill set and hotel experience, by proactively volunteering to help
    • perform multiple job functions such as loss prevention, concierge, bellman, and banquets.

    Sep 2006 - Oct 2008

    Gallery Manager

    Englishman Antiques and Fine Art    Avon, Colorado USA 
    • Developed training manual for a multi-million dollar luxury art gallery, that led to increased organizational efficiency.

    • Promoted from Sales Associate resulting from professional conduct, resilient mindset, resourcefulness, and flexibility in relocating to support other locations within the company.

    Apr 2005 - Aug 2006

    Mortgage Banker

    Ameriquest Mortgage Company    Louisville, Kentucky USA
    • Positioned clients into a variety of highly-customized mortgage products requiring strong computer, analytical, math, communication, and finance skills.

    • Developed trusting rapport with clients seeking real estate financing in order to better understand their goals and financial needs, resulting in being recognized as a sales leader both locally and nationally.

    May 2002 - Apr 2005

    Regional Manager

    JPH, Inc    Louisville, Kentucky USA
    • Hired, trained, and led a top performing sales team of ten, by creating buy-in, into changing an apathetic work culture to one that is both results driven and fulfilling.

    • Achieved goal of culture change by valuing inclusion and engaging with team in developing service and professional standards, transparent rules of accountability, and empowering each person to create a self-directed work environment.

    • Audited inventory and financial reports monthly, requiring strong analytical thinking, math, and Excel skills.

    • Developed market expansion strategy, based on competitive analysis, involving regional and local markets. Implemented strategy over a period of six months, resulting in increased revenue of 84%.

    SKILLS

    DIGTIAL MARKETING

    Analytics  

    • Buffer
    • Buzzsumo
    • Facebook Insights
    • Followerwonk
    • Google Analytics    
    • Google Adsense     
    • Google Adwords 
    • Hootsuite
    • Howsocialable
    • Iconosquare            
    • Quintly
    • Socialbro
    • Socialbakers
    • Socialmention
    • Sumall
    • Tailwind
    • Tweetdesk 
    • Tweetreach
    • Union Metrics
    • Viralwoot

    Websites and Apps

    • Blogger
    • Facebook
    • Facebook Business
    • Google+
    • Google+ Business
    • Instagram
    • Linkedin
    • Pinterest  
    • Slideshare     
    • Tumblr  
    • Twitter
    • YouTube

    Tools

    • Buffer
    • Dlvr
    • Everypost
    • Hootsuite
    • Klout
    • IFTTT
    • Klout
    • Mail Chimp
    • Send Blaster
    • Thunder Mailer
    • Zapier

    COMPUTER                                        

    Software    

    • Microsoft Office
      • ExceL      
      • Outlook
      • Powerpoint     
      • Word    
    • Apple iWorks
      • Keynote
      • Numbers
      • Pages
    • Google Docs
      • Docs
      • Sheets
      • Slides

    Operating Systems   

    • Apple: OSX / iOS     
    • Google: Android  
    • Microsoft: Windows        

    Property Management      

    • Holidex
    • OPERA     
    • PAR Springer Miller

    Language

    • English: Native Speaker    
    • French: Basic in Speaking, Writing, and Listening      
    • Thai: Basic in Speaking and Listening

    PROFESSIONAL DEVELOPMENT

    Organization Memberships

    • Hospitality Sales & Marketing Association, Bangkok Chapter   Mar 15 - Present
    • Hospitality Financial & Technology Professionals, Singapore Chapter   Mar 15 - Present
    • Travel Massive, Bangkok Chapter   Dec 14 - Present
    • Skal Thailand, Bangkok Chapter   Oct 14 - Present
    • Colorado Hotel & Lodging Association   Jun 11 - Jun 12
    • American Hotel & Lodging Association   Jun 11 - Jun 12

    Conferences

    • Cornell Forum: Over a Century of Pioneering the Business Landscape, Centara Hotel, Bangkok, Attendee   Jan 15, 15
    • Tourism Business Challenges: the e-Tourism Trend, Bangkok University, Bangkok, Attendee   Feb 26, 15
    • Imagine Thailand 2020 A New Public-Private Vision for Thai Tourism, Centara Grand, Bangkok, Attendee Mar 19, 15

    Professional Development

    • Toastmasters International, Sheraton Grand, Bangkok   Dec 14 - Present
    • Asia Pricing Professionals, Taberna Jamon Jamon, Bangkok   Apr 2, 15
    • Hospitality Sales & Marketing Association Educational Workshop, Radisson Suites, Bangkok    Mar 17, 15
    • Rotary - Global Leadership for High-Performance Organizations, Marriott Sukhumvit; Bangkok   Jan 7, 15
    • World Of Business Ideas on Leadership, Stamford International University, Bangkok   Apr 9 - 10, 15

    AWARDS & CERTIFICATES  

    Awards

    • Five Star employee of the quarter nominee, The Ritz Carlton, Bachelor Gulch   Oct 29, 08
    • Customer Service Provider of the Year, Vail Golf Club   Oct 13, 12
    • Top Mortgage Originator, Ameriquest Mortgage Company   Feb 06
    • I-Core Case Competition Winner, based on metrics: Finance, Operations, Marketing, and Strategy   Aug 00

    Certifications

    • Mortgage Loan Officer, Kentucky Department of Financial Institutions   May 31, 05
    • Introduction to Mortgage Lending, Ameriquest Mortgage Company   Apr 8, 05