Recruited by VP to implement and manage a supply chain operations support division. Established division’s first call center, end-user training, internal communications, continuous improvement and supplier management teams. Partnered with senior executives throughout the organization to communicate supply chain best practices.
§Implemented customer support function in 120 days by quickly assessing organizational needs, selecting and implementing appropriate technologies, developing SOP’s, and recruiting/staffing all team members
§Delivered $250k in timely payment credits through cross functional analysis and improvement of payment cycle
§Cut procurement operating expense by $98k through migrating from fax-based to email based purchase order processing
§Reduced staffing need by 3 FTE through eliminating unnecessary handoffs, retiring wasteful processes, and reallocating working hours