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Career Summary

Accomplished communications and telecommunications professional with proven track record of progression into increasingly complex assignments. Established history of long term commitment to each employer, and ascending responsibility within each organization.

Areas of Expertise:

  • Telecommunications - From Bell System to Private Branch Exchanges
  • MSO - Multiple System Operator Network Operations Centers
  • Data Communications - Local area to wide area wired and wireless
  • Multiple Media - Fiber optics, copper and radio frequency engineering
  • Network Design - Planning, addressing, procedures and protocols.
  • Computer Hardware/Software - Word, Excel, Photoshop, Bridge, Lightroom
  • Network Surveillance and Triage - Network, Critical Infrastructure and Video Operations

Work experience

Feb 2016Present

Senior Analyst - Hub / Video /Critical Infrastructure NOC

Time Warner Cable

Provide technical and administrative leadership to NOC personnel in support of national operations and engineering teams. Management of high level events, workflow validation and advanced troubleshooting to assist in all aspects of NOC procedures and responsibilities. 

Sep 2014Feb 2016

Analyst - Hub / Video /Critical Infrastructure NOC

Time Warner Cable

Surveillance and Triage of Multiple System Operator Systems. Duties extend to event management, outage management , and coordination of multiple disciplines of fix agent organizations for the restoration of service. Analysis of entire corporate footprint of Hub, Critical Infrastructure and Video assets using COTS and proprietary monitoring and management tools including BMC Remedy Ticketing System, Big Brother, Unified, Netcool, Foreseer, Eventrack, SecureCRT (TACACS) and RIO.

May 1999Jan 2008

Vice President - Network Operations

iSAFE Technologies, Inc. Syracuse, New York

Founding member of what grew into a ten plus employee small business. Offered consulting, data center services, hosting and web application design. Responsibilities primarily were to develop a mobile data networking "system of systems" implementing various licensed and unlicensed radio technologies provisioning high-speed broadband access to stationary, mobile, and hand-held devices for Law Enforcement agencies. Thoroughly familiar with various radio products with an emphasis on BreezeACCESS 900 and VL voice/data systems. Performed Technical Marketing and served as Primary Point of Contact for all fixed/mobile data networking services. Performed Corporate Officer's duties pertaining to C Corporation status.

Jan 1996Jun 2006

Network Technician

Qwest Communications, Inc. (Formerly USWEST) Phoenix, Arizona

Maintenance and advanced troubleshooting of terrestrial based communications plant (OSP) delivering telecommunications and data over wired TelCo infrastructure. Advancement into Service Assurance/Cable Maintenance, a smaller support team assigned to escalated tasks such as emergency restoration of mass outages, recovery of network assets and provided last line of support for all other outside plant technical groups by providing critical/advanced troubleshooting to facilitate or restore service. Daily customer contact, frequently for repeat/irate subscribers. Able to perform duties individually or as part of a team with or without direct supervision.

Jan 2003Feb 2004

Central Office Technician NOC / TOC

Qwest Communications, Inc. (Formerly USWEST) Phoenix, Arizona

Advancement into Technical/Network Operations Center - a Tier 3 (top) level technical support center for the remote management, provisioning and troubleshooting of fiber optic based mixed Multi-Service Operations (Telephony/Internet/Television). Provided technical support for Network Technicians operating and maintaining FTTN and FTTC networks. Provided last line of support and all provisioning and troubleshooting tasks in support of Fiber-Optic assigned Field Network Technicians.

Jan 2012Sep 2014

Primary Photographer / Owner / Operator

Mossotti Imagery (DBA) Central Square, New York

Self Employed providing in-studio and on-location portrait and event photography services. Maintained a commercial studio and office location to facilitate a professional and functional setting. Provided fine retouching and corrections using Photoshop CS6, Lightroom 4 and other Adobe products to produce exceptional art. Provided museum grade printing using Canon Pixma printers. Formed relationships with clientèle and cultivated pool of repeat customers to serve.


Sep 1999May 2001

Certificate of Completion

Cisco Systems Networking Academy Program

2 Year Program for CCNA. Instructed by CCNP industry professionals with access to complex laboratory. Intensive instruction on Ethernet LAN/WLAN and WAN technologies and procedures for deployment.Course covered history, design and implementation, wiring punch downs, infrastructure cabling, addressing/subnetting, Cisco Internetwork Operating System (IOS) command line interface, transmission mediums and protocols. Intensive study of OSI Model.

Jan 1999Jan 2000

Estrella Mountain Community College

Coursework for PC Comp-TIA A+ Hardware/Software


Nov 2015Present

Kepner - Tregoe - Problem Solving & Decision Making


Systematic processes to identify the most effective solution without biases and to conduct root cause analysis for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales issues.

Jun 2016Present

ITIL® Foundation Certificate in IT Service Management

AXELOS Global Best Practice, License GR750248415JM

ITIL® concepts provides a baseline for how to support business outcomes, enable business change, manage risk in line with business needs, optimize customer experiences, show value and continuously improve service and processes using technology.

Jan  2016Present

DOCSIS 3.1 Essentials

Society of Cable Telecommunications Engineers (SCTE)

DOCSIS 3.1 Essentials helps broadband professionals better understand the elements and implementations of DOCSIS 3.1 as well as the differences and uniqueness from previous versions of DOCSIS. This course provides an overview of the vast changes that DOCSIS 3.1 offers, goes into details about modifications to the Physical and Media Access Control layers and discusses the operational implications of deploying it.

Dec 2015Present

DOCSIS Engineering Professional (DEP)

Society of Cable Telecommunications Engineers (SCTE)

The DOCSIS (Data Over Cable Service Interface Specification) Engineering Professional (DEP) course helps broadband professionals better understand the elements and implementations of DOCSIS 1.0 through DOCSIS 3.0 specification. This course teaches participants how to quickly and easily build, deploy, manage and troubleshoot versions of DOCSIS networks. It also details: DOCSIS system design architecture, signals and protocol layering; DOCSIS operations; upstream-downstream corrective measures; cable modem configuration / cable modem termination systems. In addition, participants will discover important operating requirements, security parameters, DOCSIS set-top gateway operation, operation support system interface and troubleshooting tips for each version.

May 2001Present

Cisco Systems Networking Academy Program

Cisco Systems / Estrella Mountain Community College
Two year program covering scientific, engineering and design principles of inter-networking data communications. Courses covered strong emphasis on OSI model and associated protocols, addressing and subnetting, Command Line Interface, LAN Design, WAN/MAN Technologies, routing and switching hardware management, et al.
Mar 2003Present

BreezeACCESS 900/VL Certification

Alvarion Technologies, Inc.
Primary Training of license exempt 900MHz (902-928) and 5.xGHz Broadband Wireless Access technologies and products. Training included history and scientific principles, security, carrier frequency modulation techniques, testing and turn-up procedures and benchmarking. Key technologies: OFDM, PSK, 802.11x, 802.16x, FHSS.
Feb 1999Present

Fiber Optic Systems Provisioning and Testing

Qwest Communications International, Inc.
Primary Training for fiber optics as a medium for communications systems. Training included manufacturing processes of single/multi-mode fiber, transmission systems, carrier signals, modulation techniques, mechanical and fusion splicing and testing using Optical Time Domain Reflectometry and power meters.
Dec 1996Present

AC/DC Telecommunications

Qwest Communications International, Inc.
Primary Certificate of Training covering electrical properties and components of terrestrial based communications systems.