Society for Human Resource Management (SHRM) – Member
Portland Human Resource Management Association (PHRMA) – Member
American Society for Training and Development (ASTD) – Member
American Management Association (AMA) -- Member
Net Impact -- Member
Professional Sales and Marketing
Conflict Management and Dispute Resolution
Human Resource Policies and Practices
Occupational Safety and Health Administration
Managerial Decision Making
Leading Organizational Change
Intelligent, dynamic and passionate professional with a broad range of professional skills. Proven experience in Operations, Human Resources, Training & Development, Sales & Marketing, and Accounting & Finance.I am currently looking for work in Denver, Colorado as I will be moving there shortly after I graduate in September with my MBA.My goal is to land a management-level position within a fast-paced, dynamic, and engaging work environment. I am a personable, driven, and intelligent person with proven performance in a multitiude of professional and academic environments. My diverse set of natural abilities and professional skills combined with rock solid integrity empower me to consitently perform at high levels of performance. My greatest strengths lie in my soft skills, and I want position where I can leverage these core compentencies while further developing my hard skills. The functional areas in which I am most eager to acquire professional experience are accounting, finance, and human resource management. I have a very high aptitude for learning new skills and can generally demonstrate mastery very quickly.
Study abroad program
Traveled extensively throughout Europe
Assisted the Worksource Portland-Metro Tualatin office in administering the State of Oregon's electronic labor exchange system. Provided essential support to both job seekers and employers.
Job SeekersInterviewed high volumes of job seekers to collect detailed occupational information. Determined job seekers' transferable skills, interests, and employment goals.
Identified barriers inhibiting a successful job search, and used knowledge of community resources and creative problem solving techniques to explore possible solutions to remove employment barriers.
Ensured that quality enrollment information was taken from new job seekers about their knowledge, education, skills, licenses, abilities, and work experience to facilitate matching the best qualified job seeker with employer openings.
Matched job listings and job seekers based upon job requirements and skills needed using a structured process to find and refer the best qualified applicants.
Answered phones and provided job seekers and businesses with technical support using system software (Oracle).
Provided information and assistance regarding unemployment insurance policies and procedures.
EmployersDeveloped and maintained knowledge of existing, new, or expanding businesses, business organizations, labor unions, community based organizations, and employment and training providers.
Collaborated with One Stop Partners to orient, coach, and train job seekers in self-service access to the Job and Career Center or One Stop Center by demonstrating computer programs, advising on resume writing, providing job search and career information, and answering questions on labor market conditions, wages, and employment trends.
Recruited job candidates, coordinated job fairs and employer hiring events, and assisted businesses in selecting the best available talent from the labor pool.
Prepared and delivered coursework for students completing undergraduate degrees. Earned 340 hours of course development and classroom instruction experience in the following academic disciplines: ♦ Marketing♦ E-Commerce♦ Finance♦ Human Resource Management♦ Organizational Leadership ♦ Microsoft Word & Excel 2007♦ Records Management♦ Business Administration♦ Business Management♦ Business Ethics Consistently received outstanding marks on student course evaluationsActively involved in academic advisory committee
Provided consultative sales to local businesses with regard to printing and electronic document management solutions. Managed accounts in assigned territories, performed client support and customer service, built and maintained professional relationships, and actively prospected for new customers and potential leads. Successfully negotiated contract terms, processed lease applications and worked with partner lending institutions to secure credit approval and financing, and closed sales.
¨ Managed Production Department
- Hired, trained, supervised, and evaluated superintendents - Developed relationships with value chain constituents - Negotiated supplier and sub contractor contract - Tracked and evaluated production shedules - Monitored home sales and inventory volume
¨Managed Customer Service/Warranty Department - Recruited, hired, trained, and supervised departmental employees - Recieved and delegated all customer service and warranty concerns - Created and managed department budgets and expenses - Created, implented, and enforced company policies and procedures - Managed all CCB and BBB complaints - Represented company in Court, Mediation, and Arbitration matters
- Dramatically improved customer service satisfaction scores
¨Managed Quality Assurance Program - Created, implemented, and managed company policies and procedures - Provided data and reports on home-building progress - Inspected homes at specified intervals to ensure quality standards - Provided final Quality Inspection for all homes built - Researched and implemented improved building practices - Performed Home Owner Orientation Walk-Thrus and repair addendums - Represented company in dispute resolution processes
¨Managed Company Safety Program - Created, implemented, and enforced company policies and procedures - Served as Safety Committee Chairman - Provided Monthly Safety Training - Performed routine audits and jobsite inspections - Enforced Subcontractor compliance with company safety rules - Interacted with OSHA Compliance Officers - Recorded Incidents and Monitored OSHA 300 Log
¨ Managed Dispute Resolution
- Monitored and responded to Construction Contractor's Board, Better Business Bureau,and Law Enforcement complaints
- Represented the company in small claims court to resolve disputes
- Represented the company in mediation and arbitration to settle disputes - Worked with corporate legal counsel to review and evaluate claims
Utility contractor that specialized in underground construction/directional drilling.
Worked under Operations Manager to supervise crews that installed conduit for underground fiber optic transmission lines. Worked with telecommunication company representatives to review schematics for area installations. Planned production schedules and organized resources to meet production objectives. Supervised production performance, safety, quality control, and customer service for all crews on the project. Transported heavy construction machinery interstate: Class A CDL driver.
Retail clothing store at a mall location. I was hired while the chain operated as The Bon Marche division of Federated Department Stores. I assisted corporate in transitioning the location to be a Macy's branded store.
Performed all recuiting, hiring, training, scheduling, and attendance of hourly associates. Conducted new hire orientations, which included training on company policies and practies, point of sale systems, professional selling, and customer service. Maintained employee data with Peoplesoft system software Managed customer service, cash office, and safety functions. Managed administrative budgets and office expenditures
Largest particleboard manufacturing facility in the world. We produced 400 million board feet of particleboard per year.
Researched, developed, and implemented a comprehensive company-wide occupational safety and health program and all associated training programs. Created and conducted occupational safety and health training modules. Assisted in planning, organizing, and directing safety program initiatives. Developed and implemented plant policies, procedures, operations, and standardization. Performed inspections, audits, reviews, investigations, and data analyses. Supervised, coached, trained, and disciplined employees.