Download PDF

Summary

Multifaceted, pragmatic, and driven professional that will utilize excellent skills and a passion for analyzing business needs, evaluating requirements, and designing strategic solutions to complex issues. Thrive in both independent and collaborative work environments. Ability to rapidly achieve organizational integration, assimilate job requirements and introduce new ideas, concepts, methods, and technologies. Creative problem solver with the ability to drive revenue growth, resolve conflicts, and improve morale.

Professional Experience

May 2015Present

Market Administrator

Central Nashville Market (HCA Physician Services Group)

Senior leader for $29.4 million in professional revenue across 14 medical specialties and business units. Provide oversight and leadership of all market operations, financial performance, and strategic relations with assigned hospital. Collaborate with hospital leaders to enhance growth initiatives and support the placement of high quality providers in employed practices. Ensure implementation of all quality initiatives and demonstrate an uncompromising commitment to exceptional care for our patients. Develop, strengthen, and lead team to accomplish organizational goals and objectives while cultivating a culture of integrity and mutual respect.

Key Accomplishments:

  • 2017 TriStar Division Operator of the Year.
  • Designed and developed a Psychiatric PRN group to enhance provider lifestyle and increase average daily census in employed group.
  • Directed the successful on-boarding of 26 providers which grew market from 72 providers to 93 providers while adding three service lines.
  • Provided detailed analysis of staffing concerns leading to the reorganization of reporting relationships which increased productivity and aligned accountability.
  • Improved communication & support from market leadership to practices and staff.
Nov 2013Apr 2015

Area Practice Manager

Nashville & Unassigned markets (HCA Physician Services Group)

Senior operations leader for 200+ FTEs and 16 practice locations spanning Nashville and Southern Kentucky. Advance operational procedures to promote profitability, growth, and the overall improvement of the patient experience. Manage all acquisitions and on-boarding of new providers. Align providers and staff with organizational goals and initiatives. Review processes to improve bottom-line performance. Provide operational support to all levels as needed.

Key Accomplishments:

  • Managed two practice acquisitions adding $3 million in revenue annually while advancing existing service lines and gaining market share.
  • Designed and developed a new practice in Bowling Green, KY to add expanded access hours to the community.
  • Coordinating the relocation of a four provider primary care practice in conjunction with the development of a Greenfield project.
  • Managed the successful on-boarding of 19 providers.
Dec 2011Nov 2013

Practice Manager III

Sterling Primary Care (HCA Physician Services)

Chief leadership and accountability for practice operations and financial management. Refined operational procedures and directed a team of 42 FTEs and 14 providers practicing at three office locations. Delivered recommendations to Senior Management in operations, business development, and strategic planning to improve bottom-line financial performance. Provided support to all levels on daily operations as needed.

Key Accomplishments:

  • Planned and executed a third office location allowing for the strategic future growth into a new market.
  • Migrated practice to electronic medical records. Enhanced documentation and quality data capture.
  • Restructured ancillary & support staff to increase efficiency while also reducing labor costs.
Aug 2010Dec 2011

Practice Manager III

PrimeCare Medicine Associates (HCA Physician Services)

Daily leadership and accountability for practice operations. Increased profitability through advanced procedures. Delivered recommendations to Senior Management in operations, business development, and strategic planning. Serve as key point-of-contact for all vendors. Provide support to all levels on daily operations as needed.

Key Accomplishments:

  • Expense management and growth initiatives leading to consistent budget surpluses.
  • De-centralized management decision making to minimize lead-time and increase staff involvement.
  • Championed technology to improve processes and increase access to frequently handled doc
Sep 2009Aug 2010

Practice Manager II

Southern Kentucky Neurosurgical Associates (HCA Physician Services)

Directed the day-to-day operations of the clinic. Refined procedures to promote efficiency and improve quality. Directed financial operations to achieve goals and comply with policies. Provided support to all levels on daily operations.

Key Accomplishments:

  • Implemented technology to improve processes and increase access to electronic documents.
  • Refined inbound referral tracking process to improve access and quality of data generated from reports.
  • Restructured operational duties to decrease labor waste and improve bottom-line performance.
Mar 2005 Sep 2009

Practice Manager

Cumberland Pain Associates

Chief leadership and accountability for practice operations and financial management. Expanded financial goals, policies, and practices to promote profitability and growth.

Education

M.B.A., Healthcare Administration

Loma Linda University, Loma Linda, California

Bachelor of Science, Business Administration

Southern Adventist University, Collegedale, Tennessee

Pursuit of Bachelor of Science, Liberal Arts

Newbold College, Binfield Bracknell, England, United Kingdom

M.B.A. Internships

Loma Linda University Children’s Hospital (July 2008 – September 2008)

Loma Linda University Adventist Health Sciences Center, Loma Linda, California

Performed financial analysis, and provided financial recommendations to the Perinatal Service Line Director, relating to the Neonatal Intensive Care Unit.

Risk Management (August 2008 – September 2008)

Loma Linda University Adventist Health Sciences Center, Loma Linda, California

Performed comparative analysis, and provided recommendations to the Assistant Vice President, relating to liability performance. Restructured property liability information for improved access and modification.