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Management, Customer Service, Sales


Tennis, Baseball


Innovative individual with nine years experience in customer service and sales - helped clients set and achieve their goals while simultaneously working with studio owner to meet monthly revenue goals.

Team builder and employee developer – trained new administrative staff members and increased productivity of existing staff.

Increased monthly revenue by 45% – standardized sales procedures and improved productivity of all staff members as studio manager for one year until staff downsizing.


Customer Service

Work experience

Jan 2004Present


EuroRhythm Dance Studio

Created individual programs to develop students mentally and physically. Encouraged students to set and achieve their goals while also working with studio owner to meet monthly revenue goals.

  • Developed and maintained excellent customer relations with up to 20 students at one time.
  • Handled all aspects of lesson package sales with students and was frequently recognized for top sales performance.
  • Prepared weekly sales projections for studio owner.
  • Organized and hosted studio events, such as student showcases and themed dance parties.
  • Taught Dance Teacher’s Academy courses and group classes for students.
Aug 2006Sep 2007

Studio Manager

EuroRhythm Dance Studio

Worked with new and existing staff members to increase customer service and build a team environment. Standardized sales procedures and improved productivity in all staff members which resulted in a 45% increase in monthly revenue.

  • Trained staff in all aspects of studio business including dancing, sales, productivity, critical thinking, problem solving and goal setting.
  • Increased productivity of existing staff by outlining individual responsibilities and working one on one to help them achieve weekly and monthly goals.
  • Coordinated with event organizers for competition travel to achieve maximum efficiency.
  • Handled customer service questions and resolved any issues that arose.
  • Reviewed resumes, conducted interviews and hired new staff members.
Jan 2001Mar 2004

Dance Director & Instructor

Desert Terrace Dance
  • Taught students how to dance and competed with select students in Pro-Am competitions.
  • Trained new instructors on dance techniques, customer service and sales.
  • Developed continuing dance education program for instructors.
  • Developed digitalized music system and collection of over 4,000 songs appropriate for dance instruction.