- Excellent verbal and written communication skills.
- Leadership experience in business, technology, church and volunteer work.
- MBA and extensive information technology career.
Excellent product marketing and research analysis skills.
- Key member of team to implement a SaaS business model.
- Strategically developed software product specifications with CTO.
- Supported SCRUM methodologies through user story creation, iteration scheduling and acceptance.
- Managed engineering documentation for 1500 part machine.
Leadership positions in church.
To acquire a rewarding position in management that will further business, management and technical expertise by supervising, engineering, and supporting business technologies.
Apr 2010 - Mar 2012
Western Governors University
Bachelor of Scienice
DeVry Institute of Technology
CUM G.P.A. 3.72
Magna Cum Laude
Speak and Write Spanish
Verbal and Written Communication
Management of People
SQL Query Launguage
SQL Server 2005 and 2008
Mar 2005 - Present
Technical Services Manager
Managed technical services team.Team involved in supporting customers, managing SaaS data center, software quality testing, product documentation and consulting.Consulted and developed profitable statements of work.Managed internal and customer projects from inception to successful implementation.Developed solutions that documented, automated and managed major business processes for manufacturing, state government, airlines, banking, compliance and other business organizations.Trained customers.Developed and presented a 14 week webinar series.Collaborated with executive staff on product marketing strategies by conducting market research and competitive analysis.Developed help documentation, installation guides, and technical white papers to support customers in various technical situations.Assisted sales by answering customer’s technical questions.Demonstrated products to customers and investors.Developed Quality Testing procedures.Tested the company’s products to certify release of the products.Explored future configurations and helped develop product specifications of the VisualVault product to insure it will meet the demands of future customers and growth. Supported customers with installations and technical issues pertaining to SQL Server and IIS.Implemented software to track and manage customer support.Implemented and managed highly redundant SaaS environment for web based document management software.Implemented and managed network, servers, load balancers, SANs and database servers.Implemented monitoring tools to proactively determine outages.Developed and implemented data center procedures to support PCI and ISO 17799 compliance.Worked with vendors to project future technology projects and conducted ROI studies on projects.
Aug 2004 - Mar 2005
IT Specialist IV
Arizona Department of Economic Security
Supported Veritas Backup Exec 9.1. Backed up 90+ servers containing SQL server, Exchange, and NT file systems. Researched and tested Veritas’ Intelligent Disaster Recovery tool. Tested Remote Installation Server and piloted in the production environment. Conducted feasibility study on Instant Messaging implementation and submitted report with findings. Conducting feasibility study and hardware architecture recommendation for an SMS implementation supporting 10,000 users and hundreds of remote locations. Supported and built SQL Cluster.
Jun 2000 - Jun 2004
Senior Systems Engineer
Systems Administrator: Supported Windows 2000, NT Servers, network, desktops, and Toshiba phone system for 3.5 years without supervision or major assistance. Maintained and implemented DNS, WINS, and DHCP as part of the TCP/IP infrastructure. Modified Subnet Mask to minimize VPN connectivity issues. Managed Veritas Backups and implemented backup rotation schedule. Maintained Exchange 5.5 SP4 and changed previous administrators configuration to stop mail relay. Implemented Symantec AntiVirus multi-tier infrastructure. Installed SonicWall firewall. Conducted audits of Internet connection using port scans, ping sweeps, and other security tools. Brought a remote office online in Asia. Implemented VPN with 3DES encryption and MD5 authentication using certificates and pre-shared keys. Supported 65+ Windows 2000 and XP desktops. Supported international remote users. Assisted with TCP/IP communication issues within company’s product line using a packet sniffer. Managed companies software licenses. Supported SolidWorks 2003 network licensing, AutoCAD LT 2000i, Matlab, and COSMOS Works 2003 network versions. Supervised interns from Heald College 2002 to 2003 giving them experience in supporting desktops and building servers. Implemented a secure NT infrastructure for a supplier. Involved in supporting multiple layoffs, having knowledge of the event beforehand.
Systems Engineer/Architect: Developed and maintained policies and procedures for IT including facilitation of service requests, system outage response, infrastructure reporting, remote access policies, disaster recovery, desktop usage, etc. Supervised network expansion into third suite via fiber optics. Maintained network maps in Visio. Managed relationships with contracting firms and suppliers. Purchased all hardware and software. Developed 5- year infrastructure roadmap. Organized and chaired MRP and IT steering committees. Researched and gathered quotes for future implementations of ERP, SAN, and Windows 2003 architectures. Migrated test Windows NT domain to Windows 2003 and worked with Windows 2003 test forest. Studied books to increase knowledge of Windows 2003 and Active Directory. Studied various books and used various hacking tools to increase understanding of security and network vulnerabilities. Researched and set in place policies pertaining to wireless networks. Installed and used for short period of time Redhat Linux 7.0. Supported dynamic start-up environment with various levels of budgetary restrictions. Prepared and submitted documentation to prepare for merger and acquisition activity. Assisted as temporary employee during first phase of transition. Continuing as a consultant.
Document Control: Implemented PDMWorks software across the engineering and document control organizations for the vaulting of engineering 3D models and drawings. Enhanced engineering change order (ECO) procedure to reflect new PDM software. Developed web applications to communicate company’s procedures and forms to employees. Application reduced maintenance of web by IT. Managed engineering change order process by scrutinizing engineering drawings and bills of material for accuracy. Created checks and balances in the ECO system to insure that documentation is accurate. Changed CAD files and bills of material to reflect an accurate product.
Oct 1998 - Jun 2000
Acted as 3rd level desktop support for 1900 users. Supported all aspects of a Windows NT and Novell server network operating systems. A member of the systems administrator team that supported 100+ servers. Recovered production servers from hardware and software failures. Documented server installation procedures. Researched disk space growth and capacity on Novell File Servers to resolve frequent capacity issues. Researched and tested new technology for the company. Installed Compaq Presario hardware with Fibre Channel technology and Microsoft Cluster software for a highly redundant cluster. Prepared for, documented, trained employees, and helped roll out desktop policies, SMS 2.0, Norton AntiVirus 6.0 Corporate Edition, and Internet Explorer to the company. Developed Windows NT desktop standard and acted as liaison to desktop support to insure the standard was implemented. Developed ASP in Visual Interdev with a SQL Server 7.0 backend to support this rollout. Supervised a team of 5 during first phase of rollout. Worked closely with Microsoft Support to resolve SMS issues during rollout. Setup lab for imaging and rolling out 200+ desktops. Supported other products such as IIS, SQL Server 7.0, Proxy Server 2.0, and Lotus Notes 4.5. Used Raid 5 technology to create redundant disk subsystems. Prepared for and supported companies successful Y2K efforts. Received training in Compaq Hardware architecture, Microsoft Clustering, Microsoft’s Networking Essentials, and ASP development.
Dec 1996 - Oct 1998
Technical Support Specialist
Supported desktops, Token-ring network, and servers. Managed a rollout of several hundred laptops over a year. Managed 2 employees for 4 months during a rollout of 120 desktops. Managed approximately 700 user accounts and home directories via LAN Server 4.0.