Jason Bandara

The 'Go to person' for search engine optimization, pay per click & Social media marketing. Providing online strategy advise for Small/Medium-sized Kiwi businesses. www.resultsfirst.co.nz

Supervising the Client Manager team who is responsible for welcoming and on-boarding clients who purchased Fairfax Media's SEO/SEM & Website Products. 

Driving the newly launched team of high performers to provide timely service and quality customer experience. 

Managing the Facebook Marketing Team(AU/NZ) with three sub-teams; Marketing consultants (Lead Gen's), Client Partners and Account Managers.

Range of responsibilities involve conducting recruitment, assisting with induction, providing on- going sales training and one-on-one coaching, generating reports for staff and Client(Facebook), holding team meetings, implementing processes that helped exceed targets, providing feedback and initiating performance management.

Designed Facebook ad campaigns via Webex screen-sharing software and educated business clients on best practices. Answered live transfer calls from marketing consultants, assured the leads have been qualified and set up appointments with clients over phone.

Consulted Small/Medium-sized businesses in Australia and New Zealand and qualify for Facebook's business support program. Outbound/Inbound involved contacting both cold and warm leads, discuss social media strategy with decision-makers and live transferring to a Client Partner, their one on one support person for ad creation.

Provided technical support and general customer service across Prepay, Pay Monthly and Prospect portfolios via inbound call centre. Timely and efficient technical and general service while maintaining quality and compliance.

Provided customer support on inbound calls via call centre. Controlled delinquency by managing overdue accounts on home loans, credit cards and personal loans portfolios. Outbound calls via automated dialer and manual follow up calls within New Zealand and overseas.

Eliminated stress and provided certainty to clients by timely action of settlements and recovering costs. Determined liability in motor vehicle related incidents. Negotiated with third party insurers and uninsured third parties for claims payments. Managed client relationships and a range of related parties such as insurance company representatives, insurance brokers, solicitors and the Police. Oversaw the process of disputed liability and attended Disputes Tribunal hearings when required. Worked with a team of specialized consultants to provide excellent customer service and reduced claims costs by efficient claims handling.

Managed a team of debt collectors who negotiate payments on overdue accounts via an automated dialer system. Monitored collections calls and provided feedback to staff and reported to higher management. Monitored and resolved formal complaints and managed client relationships. Recruited, trained and up-skilled staff to business standards and delegated administrative tasks. Assessed and evaluated staff performance and contributed in reviewing staff salaries. Held team meetings to communicate policy, process and performance issues. Monitored individual performance of team members; provided daily feedback and worked towards fine-tuning performance indicators. Analyzed daily, weekly and monthly business data and presented regular updates to the management team.

Made outbound calls via automated dialer system and manual calls to negotiate payments on overdue accounts in a range(specified above) of products.

Provided information on products and payment options.

Provided customer service and engaged in making long-term arrangements.

• Building and driving high performing teams.
• Learning & development .
• Supervision and call center management.

• Serving the Customer
• Insurance Claims Handling

• International Political Economy
• International Relations and Security Studies
• New Zealand Foreign Policy and Policy Analysis
• New Zealand Political System
• Latin American Politics and history.

White Belt.

Graphic design and Illustration. 

Graduation pending.

7th Form Bursary and Sixth Form Certificate