Executive Profile

An influential leader who builds and drives high-performing teams. Experienced in management, sales and customer care in financial services, telecommunications and social media marketing. Experienced in brand design and promotion of various creative projects in the entertainment industry. 

Professional Experience

Work History

Results First NZ

Sep 2015 - Present

Senior Digital Strategist

The 'Go to person' for search engine optimization, pay per click & Social media marketing. Providing online strategy advise for Small/Medium-sized Kiwi businesses. www.resultsfirst.co.nz

Teletech New Zealand/Fairfax AUS

Feb 2015 - Mar 2015

Client Services Team Leader

Supervising the Client Manager team who is responsible for welcoming and on-boarding clients who purchased Fairfax Media's SEO/SEM & Website Products. 

Driving the newly launched team of high performers to provide timely service and quality customer experience. 

Teletech New Zealand/Facebook AUS/NZ Marketing

Jun 2014 - Feb 2015

Sales Team Leader

Managing the Facebook Marketing Team(AU/NZ) with three sub-teams; Marketing consultants (Lead Gen's), Client Partners and Account Managers.

Range of responsibilities involve conducting recruitment, assisting with induction, providing on- going sales training and one-on-one coaching, generating reports for staff and Client(Facebook), holding team meetings, implementing processes that helped exceed targets, providing feedback and initiating performance management.

Teletech New Zealand/Facebook AUS/NZ Marketing

Apr 2014 - Jun 2014

Client Partner

Designed Facebook ad campaigns via Webex screen-sharing software and educated business clients on best practices. Answered live transfer calls from marketing consultants, assured the leads have been qualified and set up appointments with clients over phone.

Teletech New Zealand/Facebook AU/NZ Marketing

Aug 2013 - Apr 2014

Marketing Consultant

Consulted Small/Medium-sized businesses in Australia and New Zealand and qualify for Facebook's business support program. Outbound/Inbound involved contacting both cold and warm leads, discuss social media strategy with decision-makers and live transferring to a Client Partner, their one on one support person for ad creation.

Two Degrees Mobile NZ Ltd.

Aug 2011 - Jul 2013

Customer Care Consultant

Provided technical support and general customer service across Prepay, Pay Monthly and Prospect portfolios via inbound call centre. Timely and efficient technical and general service while maintaining quality and compliance.

Westpac New Zealand

Sep 2010 - Aug 2011

Customer Care Consultant

Provided customer support on inbound calls via call centre. Controlled delinquency by managing overdue accounts on home loans, credit cards and personal loans portfolios. Outbound calls via automated dialer and manual follow up calls within New Zealand and overseas.

AA Insurance New Zealand

Aug 2007 - Jun 2010

Claims Recoveries Consultant

Eliminated stress and provided certainty to clients by timely action of settlements and recovering costs. Determined liability in motor vehicle related incidents. Negotiated with third party insurers and uninsured third parties for claims payments. Managed client relationships and a range of related parties such as insurance company representatives, insurance brokers, solicitors and the Police. Oversaw the process of disputed liability and attended Disputes Tribunal hearings when required. Worked with a team of specialized consultants to provide excellent customer service and reduced claims costs by efficient claims handling.

GE Money

Jun 2006 - Aug 2007

Team Leader-Debt Collections

Managed a team of debt collectors who negotiate payments on overdue accounts via an automated dialer system. Monitored collections calls and provided feedback to staff and reported to higher management. Monitored and resolved formal complaints and managed client relationships. Recruited, trained and up-skilled staff to business standards and delegated administrative tasks. Assessed and evaluated staff performance and contributed in reviewing staff salaries. Held team meetings to communicate policy, process and performance issues. Monitored individual performance of team members; provided daily feedback and worked towards fine-tuning performance indicators. Analyzed daily, weekly and monthly business data and presented regular updates to the management team.

GE Money

Apr 2004 - Jun 2006

Debt Collections Officer

Made outbound calls via automated dialer system and manual calls to negotiate payments on overdue accounts in a range(specified above) of products.

Provided information on products and payment options.

Provided customer service and engaged in making long-term arrangements.


  • Excellent verbal and written communication.
  • Focused and self-motivated.
  • Energetic achiever and efficient time manager.
  • Intent listener and great attention to detail.
  • Confident and calm under pressure.
  • Solution-orientated leader.
  • Committed to learning.
  • Social media savvy.



Teletech New Zealand/Revana USA

Jun 2013 - Jul 2013

Advance Certificate in Leadership 

  • Building and driving high performing teams.
  • Learning & development .
  • Supervision and call center management.

Australian & New Zealand Institute of Insurance

May 2008 - Oct 2008

Foundational Courses for Certificate in General Insurance

  • Serving the Customer
  • Insurance Claims Handling

University of Auckland

Feb 2005 - Nov 2007

Bachelor of Arts [Political Science]

  • International Political Economy
  • International Relations and Security Studies
  • New Zealand Foreign Policy and Policy Analysis
  • New Zealand Political System
  • Latin American Politics and history.

GE Money

Aug 2005 - Aug 2005

Six Sigma Certification 

White Belt.

National College of Design & Technology

Feb 2003 - Nov 2003

Diploma in Computer Graphic Design

Graphic design and Illustration. 

University of Auckland

Jan 2000 - Nov 2002

Bachelor of Science [Physics]

Graduation pending.

Avondale College

Apr 1997 - Nov 1998

University Entrance/NZQA Certification

7th Form Bursary and Sixth Form Certificate

Technical Skills


Social Media

Facebook analytics, Twitter, YouTube analytics, Google+, Linkedin


 Adobe Photoshop and Illustrator(Windows/Mac), Pixlr(web-based) 




Logic Pro X on Mac, Windows Movie Maker

Operating Systems

Windows and Mac


Webex, Powerpoint, Prezi

Productivity Suites

MS-Office, Salesforce, CRM 

Diverse Talents and Extracurricular Activities

2014   Wrote and co-produced a documentary film with a 12-track soundtrack album.


2009   Committee Member of the New Zealand Sri Lanka Foundation, Auckland.


2008   President of the Sri Lankan Youth Club University of Auckland

    • Organized cultural events, student socials and sporting events.



  • Fluent in Academic and business level English.
  • Conversational Spanish.
  • Comprehension of written and spoken Portuguese.
  • Fluent in spoken and written Sinhalese.



  • Media  and journalism.
  • Culture, history and languages.
  • Environment and technology.



  • Musician, songwriter and performer.
  • Involved in non-profit and community events.
  • Admirer of acoustic classical guitar.
  • Recorded album in 2009 with an international label in Cuba; project managed and completed another self-funded album in 2013 and currently finishing a documentary film based on the album.


Artist and graphic designer.

  • Currently designing a website layout for my own brand of clothing.
  • Various event posters and album/single covers.


Avid reader and amateur writer.

  • Maintaining a collection of over a hundred books from different parts of the world.
  • I have written/illustrated a children’s book called “One Day”, a short travel journal article and currently working on a novel.


Team sports and martial arts enthusiast.

  • Played street cricket, soccer and rugby in high school, and dabbled in Japanese and Brazilian martial arts.

Creative direction, Performance and Production

Various Creative Projects


Contact Info.