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Summary

I am a results-focused sales & marketing professional with over fifteen years applicable experience.

Whether traditional face-to-face sales, phone sales, or digital marketing; I have the skills needed to effectively promote your company or product, increase brand recognition & awareness, augment customer satisfaction, and ultimately maximize profit.

Industry Relevant Work History*

20022016

Freelance Web and Content Developer

Self-Employed

Since 2002, I have supported myself mainly through a combination of part-time telemarketing jobs and self-employment via sites such as, freelancer.com and fiverr.com. I have extensive experience in web design & development, content creation, graphic design, email marketing, pay-per-click marketing, etc. Some of my recent design work can be seen at, http://workerie.org, http://thenaip.org, and http://theibu.org.

Feb 2010Jun 2013

Telemarketer/Floor Manager

BobCAD/CAM, Inc. - Dunedin, FL

Telemarketer Cold and warm called clients in support of numerous customer accounts to sell services and merchandise. Built immediate rapport with clients through friendly and engaging attitude. Expertly overcame objections and secured agreements. Developed new telemarketing scripts that effectively increased success rate by 20% and were adopted by department. Assisted management with scheduling, training, and quality assurance. Promoted to lead floor manager in 2011.

Feb 2003May 2006

Call Center Representative

Home Shopping Network - Tampa, FL

Tampa, FL Call Center Representative Answered inbound customer calls for live shows and post-show orders. Provided product information, facilitated customer service and payment issues, and made sales. Processed up to 300 customer orders per day. Escalated calls for customer service, show support, and on-air discussions. Worked with production staff to obtain answers for customer questions. Trained new representatives on call procedures and how to build rapport with customers to close sales..


*My work history contains other jobs that are unrelated to this position. As such, they have been omitted to save time for your HR department.

Education

20152016

Pennsylvania Insurance Sales Certification Program

TheNAIP.org (National Association of Insurance Professionals, Inc.)

Currently training to receive my certification to sell insurance in  the state of Pennsylvania. Curriculum covers property, casualty + health, life certifications.  I also designed TheNaip.org website.

19992001

Associate in Liberal Arts

Chester College of New England Online

This curriculum emphasized generalized literature, science, mathematics, economics, history, philosophy, sociology, psychology, arts and humanities studies.