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Work experience

Apr 2014Jul 2015

Senior Case Manager

Sears - Tucson, AZ

Resolve escalated customer issues and manage internal policy and procedural compliance.

Dec 2012Apr 2014

Literacy Scorer

Pearson - Tucson, AZ

Scored literacy essays from various mandatory state assessments  for grade levels 4 through 11..

Mar 2011Nov 2012

Sales and Service Rep II

Convergys - Tucson AZ

Resolved escalated customer sales and service issues. 



Bachelor of Arts

The University of Arizona

Anthropology / Etnomusicology