Download PDF


I have over 20 years of expertise in all facets of Operations, earning respect as an authority in opening new locations, training senior management, and producing results far above industry standards. I craft a compelling story for every element of the organization and make decisions consistent with that message. The foundation of my success is consistent preparation and complete work—no shortcuts. My philosophy is each team member can be extraordinary with thorough training and a personal action plan. As a result, I’ve been chosen to work in award winning organizations that consistently appear on international and domestic Top 10 lists. If your company is looking for an unparalleled combination of innovative leadership and a proven track record in developing high performance teams, let’s have a conversation about how my approach can propel you to your next level of success.

► Exceptional Revenue Generation
► Masterful at Human Resource Development
► Systematic Approach to Producing Results

Key Skills:  Decisive leadership presence ● Solid business ethics ● Adaptable to various environments and teams ● Lifelong learner ● Superior writing skills ● Thrives on complex assignments, challenging goals and tight deadlines ● Active community volunteer ● Mentoring through clear communication and real-time coaching ● Unwavering commitment to excellence

Work experience

Dec 2014Present

Guest Services

Cascina Spinasse

■ Diplomatic approach while striving for immediacy to ensure high quality customer satisfaction.
■ Known for bringing order to time sensitive and chaotic situations.

Aug 2008Oct 2014

General Manager & Wine Director


■ Led team of 50 employees to generate $2.5M in annual sales while performing the responsibilities of two senior management positions.
■ Charged with financial management and contract negotiations, consistently delivering monthly profit margins of 70% by anticipating trends in consumer demand.
■ Cultivated one program to generate $300K in annual revenue.
■ Anticipated revenue opportunities by keeping a watchful eye on consumer tastes and trends.
■ Crafted a 5-day training action plan for all new hires, immediately exceeding average sales per transaction by 30%.
■ Entrusted with all aspects of human resource management, including hiring, training, performance reviews, promotions, and terminations.
■ Devised quarterly experiential learning events with vendors and staff to heighten understanding and promote sales performance.
■ Swiftly identified cost effective and timely solutions for operational puzzles.

Nov 2003Jun 2007

Training Specialist | Barista

Verite Coffee & Cupcake Royale

■ Trained staff at 3 locations during early expansion period.

Aug 2003Apr 2004

Administrative Assistant

Social Justice Fund Northwest
Aug 1999Apr 2002

General Manager | Assistant General Manager

Torrefazione Italia & Le Ceramiche Italia

■ Promoted to manage the company’s busiest location.
■ Delivered record-breaking profit margins of 42% compared to industry standards of 17%.
■ Advanced a fully realized retail concept with annual sales of $1.7M, outperforming 16 other locations in both sales and profit margin.
■ Implemented strategic marketing and networking plans for multiple concepts.

Jun 1995Aug 1999

Supervisor | Training Specialist | Barista

Seattle's Best Coffee

■ Supervised team of 25 employees at the company's flagship and highest revenue generating location.
■ Selected to travel region wide to train and develop other staff members, from new hires to General Managers and new franchisees.
■ Recruited and trained staff for 5 new locations in 18 months during a period of rapid expansion.


B.A. - Dean's List

University of Washington


Seattle Central Community College

Photographic Center Northwest

Wine Fundamentals 1 & 2

International Sommelier Guild (ISG)


Critical Thinking
Action Oriented
Fosters Sustainable Relationships
Seasoned Negotiator
Superior Profitability
International Savvy