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Microsoft Office
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Work experience

Jun 2012Apr 2014

Call Center Agent


  • Consistently achieving record high customer service rankings
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
  • Consulting and resolving issues for customers with Cable television issues
  • Consulting with customers concerning billing
  • Accurately processing and recording call transactions using computer and designated tracking software
  • Addressing other customer care concerns and redirecting calls only when needed.
Jul 2008Jun 2012


Taco Bell

- Consistently achieving record high customer service rankings

-Setting speed of service goals for 6+ team members

-Filing paperwork for annual restaurant profits 


Aug 2012Present

Associates of Arts

Seminole State College