Jasmine Lightbourne

Jasmine Lightbourne

Skills

Skills

Microsoft Office

  Microsoft Word Powerpoint Excel Outlook  

Portfolio

Work History

Work History
Jun 2012 - Apr 2014

Call Center Agent

Convergys

  • Consistently achieving record high customer service rankings
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
  • Consulting and resolving issues for customers with Cable television issues
  • Consulting with customers concerning billing
  • Accurately processing and recording call transactions using computer and designated tracking software
  • Addressing other customer care concerns and redirecting calls only when needed.
Jul 2008 - Jun 2012

Manager

Taco Bell

- Consistently achieving record high customer service rankings

-Setting speed of service goals for 6+ team members

-Filing paperwork for annual restaurant profits 

Education

Education
Aug 2012 - Present

Associates of Arts

Seminole State College