Jasmine Brown

Jasmine Brown

Objective

Seeking to obtain a rewarding and challenging Flight Attendant position with a growth-oriented company that promotes a team environment and reaching the highest possible standards.

Skills

Skills

Customer Service

In-depth  skills of principles and processes for providing excellant customer services, including customer needs assessment, meeting high standards for services, and evaluation to assure customer satisfaction. Very  structured and content with the English language, including the meaning and spelling of words, rules of composition, and grammar. Attentive, giving full attention to customers, conveying empathy taking time to understand the points being made, asking questions as appropriate. Outstanding communication skills.   

Education

Education
Aug 2005 - May 2007

AA

Gulf Coast Community College
Aug 2002 - May 2005

Diploma (Honors)

Grand Ridge High School

Work History

Work History
May 2006 - Jun 2009

Customer Service Rep.

Sprint/Nextel Corp. Call Center
  • Provide excellent customer care to customers regarding daily transactions,greet and acknowledge every customer.
  •  Maintain a detailed knowledge of the companies’ products, services, awareness of all promotions including advertisements.
  • Effectively and consistently meet or exceed sales goals while promoting team work and helping 
  •  Motivate and set a great example for my other co-workers. 
  • Other responsibilities included conducting an audit of all attendance files and analyzing top reasons and offenders, and developing new procedures and incentives to address individual attendance.
May 1999 - Nov 2007

Customer Service & Front Desk Lead

Sea Witch Motel
  • Supervision of property staff whenever needed.
  • Check guests in and out at the correct time.
  • Ensure reservations are taken very correctly.
  • Responsibility of bank deposits is taken in absence of General Manager.
  • Give report to Market Manager in absence of General Manager.
  • Ensure compliance of safety and security standard.
  • Concentrated on cleanness and neatness of rooms,desk and office areas.
  • *References available upon request.