Jasmine Tao

Work History

Work History
Jun 2013 - Present

Direct Marketing Executive

THE STAR
NSW, Australia Direct Marketing Executive(Secondment role) Setting up, monitoring, tracking and evaluating gaming promotions and incentives. Planing and executing eDM & DM. Maintaining and updating customer database. liaising and networking with other teams for planning and implementing marketing campaigns, including gaming operations, creative, IT, legal, finance and front line staff. Managing the production of marketing materials, including sourcing quotes, writing and proofreading copy. Assisting in mandarin translating across all channels.
Aug 2012 - Jun 2013

Host

THE STAR
NSW, Australia Gaming Services Host Attends to patrons' needs and issues ensuring that the highest levels of customer services are always maintained. Promoting and managing Absolute Rewards program, including issuing vouchers, complimentary amenities and other offers. Managing KCMS including records information for new members and updates customer profiles as needed. Preparing correspondence, memos, forms, reports and other miscellaneous paperwork. Interacting with Marketing and other department in hosting/planning gaming promotions, special events and tournaments. Assisting guests with reservations for restaurants, hotels and on-site events. Administration duties.
Oct 2009 - Sep 2010

Marketing Representative

Global National Australia, Victoria, Australia
Customer relationship consultant Assisted in developing and executing marketing and trade advertising calendar. Developing content for DM, media advertising and corporate sponsorships. Assisted in managing and directing media for all brand plans and campaign development. Maintain strong service oriented relationships with internal/external clients, customers and associations. Handling customer enquiries and complaints through telephone. Support marketing and sales team, including preparing order forms, catalogues and promotional materials. Processing and tracking all telephone and internet inquires. Maintain and manage CRM database. Update product information, including new product launch.
Jun 2008 - Oct 2009

Kingpro Marketing

Kingpro Marketing
Marketing/Sales representative Created and executed strategic and tactical marketing plans for key accounts. Identify sales opportunities to ensure weekly sales target are achieved. Organise daily working schedule for the team. Maintain and monitor team performance.

Education

Education
2004 - 2007

BACHELORS

Monash University
2005

Monash University Boarding