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I am  passionate about team development, client/owner and customer relationships. I offer experience with  operation managment, team supervising and employee training. I have  Knowledge and exposure to collegiate/University student based organizations and administration structure  I have over 4  years experience with event management/coordination , budget / finance management. 

I am passionate about purpose, enlightenment, encouragement and pursuit  for a_____ . I will bringing practical experience to the work place.

Work experience

Mar 2015Present

Operations Manager

Residence Inn Marriott Bethesda Downtown

Operations Manager Daily use of interpersonal and communication skills while working with managers, guests and employees daily; Manage daily operation while working with Gatehouse attendants and hotel staff to pursue quality meal and meeting services; Encourage and involve staff in maintaining guest satisfaction; Constant interaction with 60-120 public guests daily for meal service and social events; Execution of meeting details for business meetings and teleconferences; Coordinate department meetings to connect with team and discuss proactive approaches to handling guest relations; Work with minimal supervision to work through tasks; Support various workplace functions including but not limited to, reporting and following up on maintenance issues, reporting/recording weekly hotel satisfaction scores; Adjusting to changing team priorities, standards, ideals, direction and priorities of the management team; Filing/managing monthly accounts receivable and accounts payable of at least $13,000. 00 for the food and beverage and event services department; Responsible for entering, editing and critiquing staff payroll for four direct employees and Payroll administrator for 25 employees; Using point of sales database to support daily function and to view daily reports; and Create and edit spreadsheets with daily access to database.

Mar 2014Mar 2015

Catering Administrative Assistant

Washington Marriott Wardman Park

Initiated daily initiative to prioritize assignments that needed to be completed for event management and sales team; Directly assisted convention managers who handled full agenda programs for an estimated 500-2, 500 person meetings and in house attendees; Communicated and built relationships with incoming clients to gather information used by to execute an enjoyable and fluent meeting experience; Distributed and communicated key client information to all hotel departments to promote clients confident and increase guest experience. Made adjustments to team priorities and targets that changed through my time with the events team; Created and edited spread sheets using Microsoft word to provide reports for event managers and their clients; Worked with minimal supervision to complete tasks; and Responsible for managing up to $10,000. 00 in office purchases.

Feb 2013Feb 2014

Service Operations Coordinator/Supervisor

Marriott College Park Marriott Hotel & Conference Center

Took daily initiative to prioritize assignments that needed to be completed for banquet managers, culinary team, event management and sales team; Used payroll and point of sales database to support daily event and staffing functions; Responsible training staff on new payroll system and reporting results to the human recourses team; Worked with minimal supervision and took instructions to complete tasks; Served as operations liaison to the group and meeting contact; Worked with supervising team to delicate tasks to conference service and banquet hosts/employees to arrange events to insure plans run smoothly; Ordered tools, machines and equipment to complete proper and complete room setting up; Created and edited spread sheets to organize teams instruction and provide labeling and signage for events; Managed detailed events including traditional, cultural and religious weddings, University Presidents dinning, meetings and celebratory events; and Completed goal setting sessions and input data for widely important goal(WIG) commitments for the department while working with staff to increase event satisfaction scores.

Jun 2012Feb 2013

Food and Beverage Operations Manager MDP Trainee

Marriott International

Completed MDP training job duties and activities Participate in guest and event satisfaction, forecasts, and weekly team goal and accountability meetings. Ensure that I directly contribute to the overall success of the event departments and the entire hotel. Encourage associates and departments to use effective team practices. Make direct contact with up to 6 onsite contacts daily. Walk the meeting or event space with the contact to ensure key expectations satisfied or exceeded. Supervise functions with up to 500 guests. Create daily assignments for associates, open and detail the banquet room settings and overall banquet environment. Manage up to 20 associates; including Marriot staff and associates from hospitality labor employment companies. Organize staff while maintaining standards and proving great service to our guest. Created daily methods to review Daily Basics, department information and establishing a connection between management and associates before events takes place. Interact with associates within and outside the banquet department to communicate and encourage. Prepared for demanding events and specialty weddings

Jan 2009Feb 2010


Marriott International

Banquet Quality Service-Banquet Operations Internship 


Aug 2008May 2012

B.S Hospitality Management / Business Management

Morgan State Uniersity

"The Hospitality Management Program is under the Department of Business Administration in the Earl G. Graves School of Business and Management, Morgan State University. Located in the harbor city of Baltimore, Maryland. It is the most exciting and largest hospitality hubs in the state, characterized by its distinct neighborhoods and historical flavor."



Making adjustments to changing team priorities, standards, and targets; Managing multiple projects at time for assistant general managers, event managers, food and beverage manager, and to support office function

Promoting Interpersonal Relationships

Establishing relationships with teams to work towards common overall team/department goals

Resourceful Knowledge of Unique Organizations

Knowledge and exposure to collegiate/University student based organizations and administration structure

Pleasant and Energetic Communicator

 Strong interpersonal and speaking skills with staff, guest and management

Office / Administrative Support

1-2 years using payroll and point of sales database to support daily function;1-5 years working with divers and international populations in various workplaces;2-5 years creating and editing documents and other spread sheets using Excel, Outlook, and PowerPoint using Microsoft word; 3-5 years of office administration/management responsibilities; 3-5 years experience in event/conference planning and execution;Ability to demonstrate verbal and written communication through power point and group/public speech presentation


Apr 2014Present

Food Handler

Montgomery County

Food handling card holder

Mar 2014Present

SERVSAFE Certification

International Restaurant Association Educational Foundation

ServSafe certification card holder

Jan 2014Present

Training for Intervention Procedures(TIPS) 

Health Communications, Inc.

Skills-based training program that is designed to prevent intoxication