Jas Dhaliwal

Jas Dhaliwal

Work experience

Work experience
Jan 2007 - Present


The Web Pitch

Responsible for writing and maintaining a blog focussing on how small business can utilise the power of disruptive Web technologies. Managed website growth, design and marketing. Required to stay up-to-date with latest Web developments. Occasional interviews with small firms and industry experts. Also, book reviewer of Business/Web titles from various UK publishers.

Nov 2007 - Sep 2008

UK Service Delivery Manager (Short Term Contract)

Firmenich UK Limited

Managed the ongoing operational delivery of Firmenich's UK sites. Ensuring change requests within the business for IS run projects are managed properly. Effectively managing problem escalations, identifying root causes and defining and implementing solutions.  Also, actively participating and owning business initiatives, to drive continuous improvement within I.S. operations.  Ensuring ongoing dialogue and engagement with stakeholders within the UK and within European headquarters.

2004 - 2006

European Service Delivery Manager

Firmenich UK Limited

Selected to co-ordinate the Service Delivery team, to ensure high levels of customer satisfaction across thirteen sites within the region. Maintained regular contact with customers to understand local needs and provided support when they had questions or concerns. Delivered a customised marketing strategy and delivered marketing plan within budget. Developed customer relationship strategies with senior managers, gaining trust through the delivery of quality services. Helped facilitate the function from support partner to a credible business partner. Led a ten person internal team and guided technical support and marketing initiatives for the group. Successfully delivered a number of pan EMEA improvement initiatives that addressed customer needs, reporting to the Service Delivery Director of U.S. operations.

1999 - 2004

I.T. Technical Support Manager

Firmenich UK Limited

Responsible for hardware, data communications, security and disaster recovery planning . The role was varied, incorporating strategic and hands-on involvement, plus a consultancy role within Europe. As a key member of the global team, I progressed to become the European Service Delivery Manager.

1998 - 1999

I.T. Business Support Analyst/ I.T. Year 2000 Development Analyst

British Airports Authority

Worked with the I.T. Manager to support business activities for Heathrow Terminal 4. Contributed significantly to the Heathrow Year 2000 Millennium Bug compliance programme. Liaised with the airlines to improve communication between geographically-dispersed team members using multi media tools.


GOAL:   Looking to further my career and combine business and technical experience. Thus, moving to a fresh challenging role, with a particular emphasis on relationship management within a dynamic and global corporate.STYLE:I have a friendly and collaborative working style. I work equally well individually, or as part of a team. I possess very strong interpersonal skills and an excellent working relationship with peers and colleagues. I am driven by and committed to the highest levels of professionalism and providing a world class service.Key Strengths:

  • Ambitious, results driven professional with a diverse technical background of diverse experiences and a balanced approach to solving business issues.                                 
  • Team player with strong balance between solid experience and a passion to learn.
  • Strategic thinker, having the capability to see the ‘big picture’ and uncover and recognise potential efficiencies and market opportunities.
  • Effective communicator with humility, tact and diplomacy.
  • Inspiring work ethic of Speed, Service and Simplicity with a commitment to high quality performance.

About Me

I began my I.T. career working as a System Engineer, specialising in various desktop and server technologies. I then moved into the world of I.T. Service Delivery, helping corporate business tranform their I.T. from a support partner, to a true business partner. I have worked all over Europe and love working with culturally diverse teams. In January 2007, I started a blog, (http://www.thewebpitch.com) looking at how small businesses are using Web 2.0 technologies as marketing tools. The blog is a personal passion and has opened my mind at how disruptive technologies are changing the way we interact with customers online. Behind my suit, you'll find a geek who is passionate about people and obsessed with technology. I position myself strictly in between the technical and the business world. Thus, I'm happy conversing with technical engineers, whilst equally at home presenting to business leaders. I have a Bachelors degree in Information Systems and graduated with an MBA from London's Brunel University in 2007. In March 2008 I became a BCS Chartered IT Professional.

I am actively looking for work within the IT Sector. Ideally working for a large corporate.


Technology, IT, Virtualisation, Social Media, New Media, Podcasting, Digital Media, Videocasting, Vlogging, Podcasts, Newmedia, Blogging, Writing, Viral Marketing, Brand Management, Continuous Improvement, Productivity, Hacks, Cloud Computing

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Chartered IT Professional


ITIL Practioner (Incident Management)


ITIL Foundation