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Results-driven, patient-centric Clinical Program Specialist offering over 8 years of experience working in front-line and corporate pharmacy programs. Demonstrated record of achievement in providing Clinical programs, plugging into untapped revenue streams, and inspiring pharmacists and technicians in a new climate of pharmacy. Recognized for skills in working collaboratively with government and private organizations in managing compliance issues facing patients and organizing clinical efforts while still maintaining pharmacy workflow. Possesses extensive experience in conducting research, monitoring clinically focused patient programs, and producing detailed reports and recommendations to inform strategic movements in the changing pharmacy landscape. Proven ability to formulate and establish policy and procedure that moves people from an idea to a product.


Clinical Program and Performance Management – Healthcare Collaboration – Health Strategy Development  Policy Development – Budget and Projection Management – Performance Management/Team Training – Retail Pharmacy Leadership – Sales Strategy and Relationship Development 

Work experience


Clinical Operations Coordinator

Owens Healthcare

I am responsible for all clinical initiatives that are associated with Retail Pharmacy Operations. These clinical initiatives range from tracking and implementing plans to intervening in patients' therapy in order to increase compliance on medications. I've developed strategies to reach clinical benchmarks resulting in financial remuneration and significant patient health improvements.  Over the last few years, I have been responsible for managing multiple projects to further meet Retail Operations goals. I have developed and implemented Medication Synchronization that now serves over 6,000 patients on a monthly basis effectively synchronizing over 30,000 medications. Through managing these projects, I have been responsible for the initial problem solving to the roll out of entire department structures. From problem to solution, I have developed policy and procedures, logistical projections, and cost assessments including ROI analysis. While developing programs, I have had to create strategic relationships that further the goals of the department and manage personnel through difficult transitions and changes within the company structures and goals. For the better part of 3 years, I managed OTC stocking and ordering for the entire chain of 13 stores. Each store moved to a place of greater profitability based on strategic moves made in product categories that better fit the demographic of the pharmacy clients. In order to stay better connected with pharmacy culture and grow my knowledge of pharmacy, I pursued my Pharmacy Technician license and have completed schooling and await board approval for my CPHT license.


  • Employee of the year in 2012 along with distinguished award for Values in Practice across all healthcare divisions.
  • Developed multiple clinical programs that delivered patient-centered medication reviews and drove pharmacy performance.
  • Developed automated processes that allowed for growth opportunities in the retail division such as refill reminder calls and medication synchronization.
  • Collaborated with pharmacy operations team to open 5 pharmacies.
  • Worked with local employers to develop employer flu shot clinics at their work site generating untapped revenue.
  • Started and maintained Quality Improvement Programs with insurance companies that generated new revenue streams.

Facilities Manager

Life Pacific College

Managed all aspects of scheduling, set up, tear down, repairs and improvements on a satellite school facility that had the traffic of 3,000 people coming through its doors every week. Responsibilities included:

  • Supervised work activities of cleaning personnel to ensure clean, orderly, attractive rooms and meeting halls for incoming students and faculty. 
  • Inventoried stock to ensure adequate supplies.
  • Investigated complaints regarding equipment and took corrective action.
  • Examined rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and made recommendations to management.
  • Screened job applicants, hired new employees, and recommended promotions, transfers, or dismissals.
  • Conducted orientation training of new employees and in-service training of other employees to explain company policies, work procedures, and demonstrated use and maintenance of equipment.
  • Attended periodic staff meetings with other department heads to discuss school needs and make recommendations to improve services and ensure more efficient operation. Prepared reports concerning room occupancy and department expenses.



Pharmacy Technician License

Penn Foster

Career Diploma for the completion of Pharmacy Technician school.


Certificate of Pastoral Counseling

Life Pacific College - Franklin, Tennessee

Earned a Certificate of Training in Pastoral Counseling and Program Administration. Graduated as a licensed minister of the state.

Field Involvement


Quality Improvement Board Member

Partnership Health Plan

Guiding through Quality Improvement measures a steady increase in patient-focused programs that extends access to healthcare and brings innovation to the Pharmacy industry.


Clinical Advisory Board Member

Ateb Pharmacy technology Solutions

Addressed problems that exist today in pharmacy workflows through technology driven Quality Improvement Programs.

Caliper Management Assessment

Based on the nationally recognized Caliper Strengths Assessment, I am highly likely to convince staff or colleagues to agree with initiatives and take specific actions. Decision making is easy for me and I tend to persevere in order to overcome any obstacle. I also scored high on my problem solving abilities and perspective to see angles others might not see. Two of my highest scores reflect my sense of relationship and urgency with which I attack problems and resolve them.