Work experience

Work experience
Jul 2009 - Present

Systems Engineer II

The Home Depot, Inc
  • Software Quality Infrastructure Development
    • Provisioning and configuration of QA testing environments
    • Platforms include both Linux, HPUX, and Windows
    • Server and Workstation buildout and maintenance
    • On-Call support for after-hours
    • Opsware Packaging and Software Policy Deployment
  • Software Provisioning Support
    • Empirum Matrix43
    • SCCM 2007/2012
    • HPSA Opsware Delopyment
    • Puppet
  • Support Tools Automation and Windows/Linux scripting
    • Linux and Windows automation, scripting, & monitoring 
  • QA Server Support
    • Linux Server Administration
  • QA Technical Project Manager
    • Facilitation and coordination of several matrix teams to deliver whole QA environments to meet business deadlines
    • Kanband Methodoligies
    • Experience and knowledge in ITIL, Agile, SCRUM, Kanban, and Pairing methodologies
  • SharePoint Administrator
    • Develope and maintains several team sites and lists via SharePoint Designer and Microsoft Infopath
Apr 2014 - Mar 2015

Director of Media & Production

Connection International Ministries
  • IT Department
    • Responsible for setup and maintenance of all server and workstations throughout the Atlanta and Arkansas church locations. 
    • Responsible for all networking and IT technologies and consulting.
  • Media Department
    • Responsible for managing a team of 9 for maintaining:
      • Video Production
      • Social Media
      • Photography
      • Worship Experience
      • Digital Projection
    • Responsible for purchasing and maintenance of all video related equipment.
  • Audio Department
    • Lead Sound Engineer 
    • Responsible for purchase and maintenance of all musical and audio equipment.
Jan 2006 - Apr 2009

Applications Developer

RSG Contractor for Chick-Fil-A Corp
  • Developed various software applications to be used by helpdesk professionals and provided proactive solutions resulting to more efficient resolution times, efficiency and customer satisfaction.
  • Developed automated scripts and support tools for time consuming troubleshooting tasks that reduced resolution time and cost per call using WMI, Windows Shell, VBScript, Winbatch, & Batch scripting.
  • Developed web interface called 'Cowbells' that provided a central application for all support tools and scripts created, and allowed for ease of use and user friendliness for Help Desk consultants.
  • Designed and implemented web interface by using process automation software by HP (Orchestration Operations Studio).
  • Developed and maintained Change Management and Training website using ASP.NET, Visual Basic, and designed and built the database accordingly using MSSQL 2005.
  • Provided integration with Chick-Fil-A's standards and corporate website.
  • Developed and maintained proactive solutions that reduced support calls and identified chronic issues allowing for root-cause analysis, research, and resolution.
  • Developed and designed web interface and process for handling Call-Backs to Chick-Fil-A stores.
  • Developed and designed web interface for the Help Desk QA process.
  • Worked with Technical Architecture Operations team at Chick-Fil-A to help implement more efficient support tools using Oracle Apex, Java, Perl, and HP OOS.
  • Developed Sybase Adaptive Server and MSSQL scripts for single and multi-table joins using command line scripting languages (OSQL and ISQL) for reporting and manipulating data to and from remote databases.
Oct 2004 - Apr 2009

Helpdesk Level 2 Professional

RSG Contractor for Chick-Fil-A Corp
  • Provided level 2 support for Par register systems and Radiant register systems and applications.
  • Team Captain of Level 2 support.
  • Member of Change Management Process board.
  • Appointed Help Desk programmer and lead of programming team.
  • Member of Chronic Unit Analysis Team.
  • Developed and helped implement new operation processes of daily duties of Help Desk support communications and call handling.
  • Provided spot training for Level 1 agents and assisted with complicated and escalated calls.
  • Provided onsite support for installs and troubleshooting at Chick-Fil-A stores.
Jul 2002 - Oct 2004

Quality Control and Service Technician

Digital Projection Inc.
  •  Qualified, calibrated and tested each digital projector before shipment using dust-proof laboratory and light metering system.
  • Provided muti-projector installs, setup, and calibration for clients and venues such as Celine Dion, Fox Theatre, & Oak Ridge National Laboratory.
  • Provided record-keeping for all invoices and service/parts requests for old and new digital projectors.
  • Assisted with research and development of high lumen digital projection and prism systems.
Jun 2000 - Apr 2002

Network Control Technician II

  • Racked, stacked, cabled, and managed customer equipment.
  • Provided Call Center (NOC) support taking calls and escalating trouble tickets.
  • Installed and configured Compaq, Solaris, Unix, Sun Servers, Windows & Linux workstations, Cisco Switches/Routers for client networks such as and Delta
  • Provided training for Network Technician I's.
  • Worked as overnight Network Engineer for all hosted clients.


2005 - 2007

ElementK E-Learning Solutions

Completed several courses to enhance my skillset; ElementK access provided by Source Technologies Inc.

1996 - 1999

New Castle High School



Automation Scripting

Powershell, BAT, Shell, AutoIT

Virtual Server Technologies

VMWare; Hyper-V


Splunk Data Querying

Knowledge of Development Life Cycles

Coding Standards, Code Reviews, Processes, Testing, Execution and Implementation

Knowledge of Shell and Batch Scripting

Windows Shell, Batch, WinBatch, VBScript, HP Operations Orchestration Studio, AutoIt V3, WMI, Linux Bash, etc


Java, C#, C++, ASP.NET, HTML5, XML Schemas


IT Networking; Cisco

Software Provisioning

SCCM, Microsoft Deployment Toolkit, Empirum Matrix42

Share Point

SharePoint 2012

HP Opsware

Software Deployment


SQL Server, MySQL, Oracle, Informix   

Web Development and Design

HTML5 CSS5 Javascript

Salary Requirement



“As an RSG Level 2 support consultant Jarius Hayes plays a key role in helping the Chick-fil-A stores keep selling chicken. Additionally, through his creativity he has helped automate much of the support processes through his creation of support tools, which has helped him grow into an application developer role. The tool he is developing helps Chick-fil-A IT reduce resolution times for very complex problems. Jarius is a go to person and very consistent and reliable. I value Jarius’s creativity and technical knowledge very much! He is an exceptional problem solver for critical support issues." Kerry Leo July 3, 2008


  • Golfing
  • Photography
  • Current Events
  • Video Gaming
  • Music Instrument Playing


Jan 2013 - Present

Up and Running with Eclipse
Feb 2013 - Present

Up and Running with Bootstrap 2
Feb 2013 - Present

Foundations of Programming: Databases
Mar 2013 - Present

Excel 2010 Essential Training
Mar 2013 - Present

Up and Running with PhoneGap
May 2013 - Present

SQL Essential Training (2009)
May 2013 - Present

MySQL Essential Training (2009)
Jun 2013 - Present

JavaScript and JSON
2005 - 2008

Certified Helpdesk Level 2 Professional

Source Technologies Inc