iDonate, Dallas, TX
Built and led new Revenue Operations department. Optimized growth and scale via a strategic Inbound Flywheel approach that centralized Sales, Marketing, Customer Success, Operations, and Finance teams to provide a consistent experience across entire customer lifecycle.
KEY ACCOMPLISHMENTS:
- Optimized revenue and partnered with senior leadership in designing and deploying GTM strategies.
- Developed single source of truth data = high confidence data-driven decision for senior leadership and board
- Broke down existing silos between teams and departments.
- Enabled employee and team efficiencies and effectiveness through crafting new processes, implementing best-in-class technology, and leading trainings.
- Owned company tech stack and vendor relationships, negotiating contracts and ensuring optimizations of tools and ingetrations.
- Owned, developed, and governed our HubSpot instance that included CRM, Marketing, Sales, Service, Operations Hubs and CMS.
- Managed team including RevOps Technologist, 3 CRM Data Specialists, and HubSpot Agency.
- Developed and implemented employee RevOps ticketing system to support internal customers.