Jessica Robison

Jessica Robison

Objective

To promote my graduate education and work experience in order to achieve a career in business adminsitration and management, specifically in the human resources or accounting fields.

Letters of Recommendation

Certificates of Completion

Education

Education

Work History

Work History

Inside Sales Assistant

US Foodservice

Direct assistant to Sales Manager; filled in for absent sales representatives; managed all department administrative duties such as attendance and supply management

  • Highly recommended by outside sales representatives, managers, and clients
  • Effectively handled the client load for multiple absent representatives at one time
  • Trained new customer service representatives on effective customer service skills and administrative functions
  • Organizational consultant for sales department

Customer Sales & Service Representative

US Foodservice

Processed client requests promptly by maintaining healthy working relationships with other departments

  • Trained 35 division employees on new computer ordering systems
  • Trained new customer service representatives
  • Elected as creative consultant for the company’s annual food show
  • Most sought after customer service representative by clients and traveling company sales representatives.
  • Created more efficient department schedule and order processing protocol that was adopted by top management

Client Services Representative

Ameritrade Holding Corp

Assisted clients with managing brokerage accounts and providing education on securities trading

  • Consistently exceeded daily call quota by at least 15%
  • Functioned well in fast-paced environment under stressful conditions
  • Controlled client conflicts without escalation
  • Trained clients of all knowledge levels on rules and procedures of trading

Events Coordinator

Self Employed

Provided coordination services for private events held at the two military chapels on base

  • Served as lead consultant to four other consultants
  • Most recommended consultant by chapel staff and military officials
  • Directed the reformulation and implementation of the personal event application process
  • Formulated business contracts for services
  • Directed all events and managed chapel during events in accordance with Air Force regulation
Oct 2008 - Present

Family Readiness Group Leader

Army Community Services

I work with other volunteers to support the families of our troops during the deployment cycle

  • Formulate, schedule and operate regular company FRG meetings
  • Conduct meetings with the commanding officers of the company
  • Provide self-help referrals to soldiers and families
  • Formulate and manages fundraising activities
  • Disseminate officialinformation and negate rumors to the families of our soldiers
Dec 2008 - Present

Regional Administrative Assistant

Team Daniel, LLC

I provide human resource and administrative support to a Regional Manager in order to ensure the continuity of care for North Carolina Medicaid CAP waiver participants.

  • Responsible for the processing of new and terminated employee files
  • Responsible for managing files of over 100 employees and 34 Medicaid participants in the eastern region of North Carolina
  • Successfully maintains employee and participant records in compliance with Medicaid regulation and Team Daniel policy
  • Directly contributed to Team Daniel’s successful 4 year accreditation from the Council of Quality Leadership
  • Knowledgeable of Medicaid support services for the developmentally disabled
  • Familiar with ICD-9 coding
  • Functional knowledge of plans of care and service authorizations
  • Developed administrative log to track incoming and outgoing documents in an orderly fashion
Apr 2008 - Present

Volunteer Guardian ad Litem

District 12 Guardian ad Litem Program

Committed to advocating for the needs of children involved in the Department of Social Services

  • Conduct interviews with persons associated with child clients
  • Maintain accurate and confidential client records
  • Advise other professionals about recommended interventions or needed services
  • Report on child clients’ status and recommend future action in submitted court reports

Certifications

Certifications
Jun 2009 - Present

Certified Master of Business Administration

International Certification Institute