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Experienced General Sales Manager with a passion for building successful sales/customer service teams; my diverse background has provided me a multilayer of management skills with extensive experience in Customer Service, Management and Sales.Exceeding high standards of quality sales & customer service goals, and ensuring customer satisfaction & company needs are met, are my priorities.I work hard to develop solid partnerships with all levels of staff and customers.Dynamic leadership, excellent organizational and communication skills coupled with my strong work ethics are the main contributors to my success.

Respected Team Leader/Player; I lead by example.Listening to understand and not to respond is imperative.I expect results not excuses.I set crystal clear expectations and give my team all the tools required to be successful.All employees must be held 100% accountable.I work diligently to ensure the execution of all safety, security, quality and company operations policies.

Areas of Expertise

Customer Service Management

Problem Handling & Resolution

Relationship Based Sales

P/L Responsibilities

Developing Marketing Strategies

Customer Satisfaction Enhancement

Motivating Individuals to Success

Growing Sales & ProfitMargin

Preparing Budgets

Multi-Unit Experience

Teambuilding & Training

Cost-Reduction Strategies

Performance Management

Building Relationships


Work experience

Aug 2007May 2009

General Sales Manager

The Employment Guide

Recruit, train, lead and motivate teams of Sales Executives to exceed sales target of $3.4M, for two offices.P/L responsibilities for Northern California offices.Accountable for all steps of performance management including dismissals.

Selected Contributions:

Internet sales and penetration were increased by 65%

Budget was exceeded every week for the 1st quarter of 2009.Reducing office and monthly expenses, as we grew revenues, ensured we would exceed budget weekly

We bettered our 2008 weekly revenue numbers 60% of the 1st quarter of 2009.It is important to mention the Employment Guide sells advertising to employers who are hiring.Even with unemployment as it is, we beat our 2008 numbers consistently

One of the only GSM’s to achieve 100% bonus goal for the 1st quarter 2009

Jumpstarted, every morning, with the sales teams to ensure they were “In it to win it.”Many jumpstarts were to celebrate our prior days successes and build off the momentum

Jan 2007Aug 2007

District Sales Manager

Mosaic Sales Solutions

Directly responsible for 17 “Big Box” locations where our Sales Reps demonstrated and sold high speed internet with numerous other products.The DSM handled all aspects of the hiring process from recruitment through the job offer including Sales reps training.  Selected Contributions:

Built excellent relationships with management/employees of Best Buy through consistent and professional communication

Introduced training programs that enhanced employee performance and helped build a motivated workforce

Honed multi location and remote management skills while managing Northern & Central California and Northern Nevada locations

May 1978Jul 2005

Coach Leader (Sales Manager)


— Sacramento CA(Pacific Telephone, Pacific Bell, SBC) – Sacramento CA5/78 to 5/05

Sales/Coach Leader, 1/00 to 7/05

Previous Positions:Sales Accelerator/Trainer 5/95 to 12/99, Initial Training Instructor 5/95 to 6/92, Customer Service Rep 5/78 to 6/92

Lead a team of 15 to 22 service/sales reps in a large call center environment.Utilized as relief manager for 2nd level Manager, as needed.That entailed managing 125 Sales Reps and 8 Coach Leaders.Started my career as a customer service rep and worked my way through several promotions and positions.

Selected Contributions:

Greeted each team member every morning, with a big smile and each evening, thanked them for contributing to our success that day

Developed and delivered training programs that enhanced employee performance and helped build a motivated workforce.WOW! Customer Service Training for Sales Reps and Creating Loyalty in Employees for the Leadership Team

During my tenure as the CSE Manager,our Customer Satisfaction Evaluative scores increased from the 60% range to 98-100% with a significant growth in our excellence scores

Ranked #1 Coach Leader (from the state of California) for three consecutive years.The ranking was assessed by revenues generated, customer service scores and your teams overall attendance (doing a balanced job)

Generate and execute action plans to increase revenue and overall customer satisfaction.

Training responsibilities included initial training for new service reps and continual on the job training for over 500 employees

Cultivate an environment that is conducive for consultative sales and relationship based sales skills

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance management



Pinole Valley High School