Summary

  • Highly organized and independent, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
  • Able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.
  • Able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members.

Education

Education
Sep 2000 - Aug 2002

Master Degree in Marketing

STIE - IBEK, Jakarta

Mastering n Marketing

Sep 1996 - Aug 2000

Bachelor Degree in Economic Management

STIE - IBEK, Jakarta

Majority in Economic Management

Jul 1987 - May 1990

St. Theresa Tourism High School, Jakarta

Majority in Tourism Industry

Work History

Work History
Aug 2014 - Dec 2015

Country Manager

Jet Asia Airways

Manage, monitor ,and set strategies for :

  • Online Operations 
  • Finance and Accounting
  • Sales
  • Marketing
  • Government Relation Affairs
  • Networking with travel agents, associations, end-users, airlines and hotel partners, BSP-IATA, etc.
  • Reporting directly to Vice President Jet Asia Airways at Head Office.
May 1990 - May 2014

Manager GSA

PT. Dharma Buana Experindo and PT. Duta Buana Express

Manage all GSA operations, sales, and marketing, including Government Relation Affairs for foreign airlines, both offline and online as well as passenger and cargo for :

  • Delta Air Lines, Inc.
  • SriLankan Airlines
  • Mihin Lanka
  • Turkish Airlines
  • Aeroflot Russian Airlines
  • Uzbekistan Airways
  • Hawaiian Airlines

Conferences and Meetings :

  1. Annual Worldwide Commercial Conferences of Delta Air Lines, SriLankan Airlines, and Aeroflot Russian Airlines.
  2. Regional Sales Meetings of Delta Air Lines, SriLankan Airlines, and Aeroflot Russian Airlines (quarterly to twice yearly meetings).
  3. Annual Marketing Action Plan (MAP), workshops, and meetings.
  4. Fare and Yield - Revenue Management Annual Meetings.

Training Program (s) :

  1. PUTRA SURYA PERKASA GROUP :  "Effective Leadership Training", Jakarta (September 7, 1995)
  2. DELTA AIR LINES : Intermediate Ticketing Course, Portland (Oregon, USA).
  3. DELTAMATIC TRAINING PROGRAM - Advanced Reservation, Special Passenger Handling, One Stop Shopping, Tokyo (Japan).
  4. DELTA AIR LINES : Basic Reservation Salesmanship Training Program - Group Desk Procedures Training, Tokyo (Japan), (January 29 to 30, 1996).
  5. SRILANKAN AIRLINES : Revenue and Yield Maximization, Colombo (Sri Lanka), 2002.
  6. SRILANKAN AIRLINES : Skywards Workshop, Singapore,  (March 18 to 19, 2003).
  7. PRIME CONSULTING : "Emotional Intelligence in Service Excellence", Jakarta, (September 9 to 10, 2004).
  8. PROFESSIONAL MANAGEMENT CORPORATION (PMC) : "Strive for Excellence", Bumi Serpong Damai, (April 22, 2013).
  9. AMADEUS : ALTEA Reservation Desktop Essential Reservation and Ticketing Overview Training, Bangkok (Thailand), (August 18 to 29, 2014)

Job Training and Courses :

A. JOB TRAINING (S) :

  • PT. Grand Green Field, Jakarta : Reservation, Ticketing, Accounting, and Tour Department (1989).
  • National Museum, Jakarta : Guiding Technique (16th to 25th January, 1990) – Achievement : Best Guide.
  • British Airways, Jakarta : Reservation Department (12th December 1989 to 13th January 1990).


B. COURSES :

  • CTC – Computer Training Center : “Basic Wordstar”, Jakarta, (14th November to 24th December, 1988).
  • CTC – Computer Training Center : “Intermediate Wordstar/Mail Merge”, Jakarta, (17th April to 31st May, 1989).
  • Center Culture Francais (CCF) : French Course, Jakarta (1987 to 1995).
  • Lembaga Indonesia-Amerika (LIA) : Basic to Intermediate Level of General English Course, Jakarta (1992).
  • Universitas Terbuka (Open University) in collaboration with University of Cambridge (London, U.K.) : English, Jakarta (1991 to 1995).

Experiences As A Tour Leader for :

  1. 07 Days Singapore and Malaysia
  2. 04 Days Bangkok and Pattaya
  3. 06 Days Hong Kong and Shenzhen
  4. 11 Days China
  5. 07 Days Korea, Jeju and Nami Islands
  6. 08 Days Japan (Tokyo and Osaka)
  7. 14 Days West Coast and Honolulu
  8. 13 Days Holy Land : Egypt, Israel, and Jordan
  9. 13 Days Turkey

Other Activities / Miscellaneous :

  1. International Committee for International Advisory Chair representing Indonesia for Travel Industry Association of America (1997 to 2002).
  2. Reservation/Ticketing/Airlines Administration/Fare Calculation Teacher at St. Theresia Tourism High School (1992-2007).
  3. Guest Speaker at an interactive dialogue at STBA Buddhi, Tangerang, (November 29, 2008).