Jan Mc Connell

Jan Mc Connell

Summary

Having always been involved in some way with customer satisfaction, providing excellent customer service is a highly regarded skill that I possess.Maintaining customer satisfaction is key to successful customer management and retention for both internal and external customers no matter the job responsibilities – everybody is and has a customer in one way or another.

As an excellent communicator, I strive to meet needs and requirements with success by going above and beyond whenever necessary to solve a problem and my history with Harris exemplifies that as does my experience on assignment at Microsoft for the past 5+ years.

Being able to understand and identify need, developing programs or helping others in ways that help the business perform at a higher level of efficiency is key to productive strategy, and the capability to understand, extrapolate, and summarize data is important to daily productivity.Having a well educated mind is important, but putting that education to use on a regular basis is key to self-improvement, efficiency, and productivity.Knowing how to do things for yourself is key to self-satisfaction and accomplishment.

Summary of Accomplishments

  • While at Microsoft:
    • Discovered and reported several data errors that caused reduced data integrity and duplicated records, inflating spend detail.
    • Increased MSPurch tool usage by 198% (from 615 users to 1,835 users) in first year.
  • While at Harris Connect:
    • Assisted numerous higher-education clients with marketing efforts to increase communication efficiency and constituent email address accuracy which resulted in increased online community registration and activity (thereby increasing revenue).
  • While at Grinnell College:
    • Was asked by Harris Connect to be on their Advisory Committee in order to assist with enhancement of the Alumni Online Community product.

Software Application Proficiencies

  • Advanced:
    • Microsoft FrontPage
    • Microsoft Excel (including PowerPivot add-in)
    • Microsoft Outlook
    • Microsoft PowerPoint
    • Microsoft Word
    • Windows XP, Vista, and 7
    • Adobe Photoshop
  • Intermediate:
    • Microsoft Access
    • Microsoft Office Live Meeting
    • Microsoft OneNote
    • Microsoft SharePoint Designer
    • Microsoft Visio
    • ProClarity Desktop Professional

Work History

Work History
Dec 2005 - Jun 2011

Program Manager

Microsoft (Vendor Relationships)

Program Manager (2007-Present)

Volt Technical Services, Redmond, WA(425) 558-7700

Provide monthly operations management reporting for the procurement business unit within the Server & Tools business group, including manage compliance database, reporting process and significant portions of the scorecard published monthly, identify and implement process improvements associated with required reporting, manage and analyze weekly and monthly spend reports distributed to internal finance group; generate 1-off reporting, provide support for internal order tool and work with global procurement and buy center to refine handoffs and communication; and maintain group SharePoint site.

Analyst/Content Coordinator (2006-2007)

ICG Commerce, King of Prussia, PA 19406(877) 935-4242

Provide spend analysis as necessary.Provide tier 1 and 2 help-desk support for internal budget/requisition tracking application; assist with application development and business group adoption; manage and coordinate training schedule and agenda; develop written user guide documentation; create and maintain daily content production schedule, train staff on processes and tools; maintain/develop process documentation; supervise task distribution and status of development staff; work with content development staff to drive daily content production goals. Responsible for monitoring and maintaining quality control of the content.

Content Coordinator (2005-2006)

Volt Technical Services, Bothell, WA 98021(425) 806-1900

Provide tier 1 and 2 help-desk support for internal budget/requisition tracking application; assist with application development and business group adoption; manage and coordinate training schedule and agenda; develop written user guide documentation; create and maintain daily content production schedule, train staff on processes and tools; maintain/develop process documentation; supervise task distribution and status of development staff; work with content development staff to drive daily content production goals. Responsible for monitoring and maintaining quality control of the content.

Sep 2000 - Apr 2005

Community Administration Specialist

Harris Connect

Direct and coordinate online product training curriculum for clients and staff via WebEx® teleconferencing software; assist clients with site design, content improvements, and global communications; perform site analysis to provide direction to clients for site improvement; assist clients with content development and marketing efforts to promote online community through print marketing endeavors as well as online efforts; assist and direct product definition, product testing and quality assurance, technical document writing, and user interface development; responsible for managing client feedback email and feedback staff; manager of WebEx® product and main contact with vendor.

Nov 1995 - Sep 2000

Alumni Internet Services Coordinator

Grinnell College

Alumni Internet Services Coordinator (02/99-09/00)

Coordinate issues related to site development and services with the site service provider for the Alumni Online Community (Harris Connect); manage accounts and constituent account security for the Internet, intranet, and extranet; identify, develop, implement, and maintain a divisional intranet for use in storing and sharing information common within the division of Alumni Relations and Development; post current divisional and institution policies and procedures to the intranet and Internet where appropriate; develop and maintain the Major Prospect Management and Tracking System; provide support for software used departmentally and not supported by Information Technology Services.

Researcher (09/96-02/99)

Coordinate information on all major, special, foundation, and corporate prospects; identify potential prospects; assemble and disseminate information on known prospects; evaluate information and make recommendations for each prospect; develop and oversee maintenance of the Prospect Management and Tracking System; collect and provide status information on all prospects; organize workflow of research department.** It is of special note that I was promoted into this position without a four-year degree, which was a requirement at the time. **

Research and Donor Relations Assistant (11/95-09/96)

Assisted with database conversion from in-house applications to Benefactor Datatel product; assist Research Coordinator with major prospect tracking, research, and profiling; maintain major prospect data in database; assist Director of Donor Relations with annual fund-raising efforts and scholarship award programs; maintain fund-raising and scholarship award data in database.

Education

Education