Work History

Work History
Jun 2010 - Jun 2012

Lead Sales Associate

Dollar General Corp
Toms River, NJ Lead Sales Associate/Third Key Responsible for cash/check accountability at cashier and store level for opening and closing EOD accountability for cash overage/shortage within specified ranges Standard daily/weekly/monthly reporting and recording of sales vs. goal data details Daily project and task completion via StoreMail for Inventory reset/price changes/markdown inventory Organization/delegation of daily store maintenance related to store stocking, cleanliness and superior customer service Manage & train 2-4 employees per shift to company standards of performance/shift coverage during callouts Vendor product receipt and logging/matching/filing of invoices, request for vendor servicing Customer service dispute resolution
Mar 2007 - Sep 2008

Controller Assistant AP/AR, Customer Service

The Wedding Experience
Miami, FL Controller Assistant/A/P, A/R/Customer Service Dispute Resolution/Special Projects Responsible for accurate accounting for A/R sales and A/P reporting to Controller for cruise line shipboard and landside wedding planning service. Extensive training in Excel for purposes of reporting sales and commission percentages to A/R&A/P division, cruise line landside accounting offices, cruise line ships. Net 30 check/wire request submission to A/P dept. and timely mail out and/or transfer confirmation of same to landside cruise line accounting offices for commissions. Responsible for monthly/annual revenue and hotel tax reporting and check/report submission to VIIRB for St. Thomas, USVI branch office(Imagine Weddings & Events, Intn'l). GL journal entries by cruise division for accurate recording of sales and/or adjustments to previous entries. Customer service credit card dispute resolution and response Cross-training within A/R division tasks: Billing & Refunds/Payment application to project/Project closure for month-end gross sales accounting. Special projects as dictated by Controller and/or Accountant
Nov 2006 - May 2007

Accounting Support Staffer

Accountemps/Robert Half International
Miami, FL Radisson Downtown Miami/The Wedding Experience & Imagine Weddings & Events, International
Mar 2005 - Aug 2006

CSR

Delta Airlines, Inc

Miramar, FL CSR Call Center/Domestic & Intn'l Tkt Sales/ISMS & Medallion Member Services Domestic & international ticket sales and reissues. Domestic and international Skymiles routing & ticket sales and reissues. International Special Member Services(ISMS) and Medallion member ticketing upgrades. First Point of Contact (FPOC) trained for customer service issue resolution..

Education

Education

Skills

Skills

Office Administration

Full phase office management; responsible to CEOs/CFOs for administrative & accounting support. Extensive MS Office experience, focused on Word/Excel/Outlook

Retail Management

Customer service/sales & cash accountability; creative problem-solving for dispute resolution; new hire training & demonstration.