Janine Presley

Toms River, NJ Lead Sales Associate/Third Key Responsible for cash/check accountability at cashier and store level for opening and closing EOD accountability for cash overage/shortage within specified ranges Standard daily/weekly/monthly reporting and recording of sales vs. goal data details Daily project and task completion via StoreMail for Inventory reset/price changes/markdown inventory Organization/delegation of daily store maintenance related to store stocking, cleanliness and superior customer service Manage & train 2-4 employees per shift to company standards of performance/shift coverage during callouts Vendor product receipt and logging/matching/filing of invoices, request for vendor servicing Customer service dispute resolution

Miami, FL Controller Assistant/A/P, A/R/Customer Service Dispute Resolution/Special Projects Responsible for accurate accounting for A/R sales and A/P reporting to Controller for cruise line shipboard and landside wedding planning service. Extensive training in Excel for purposes of reporting sales and commission percentages to A/R&A/P division, cruise line landside accounting offices, cruise line ships. Net 30 check/wire request submission to A/P dept. and timely mail out and/or transfer confirmation of same to landside cruise line accounting offices for commissions. Responsible for monthly/annual revenue and hotel tax reporting and check/report submission to VIIRB for St. Thomas, USVI branch office(Imagine Weddings & Events, Intn'l). GL journal entries by cruise division for accurate recording of sales and/or adjustments to previous entries. Customer service credit card dispute resolution and response Cross-training within A/R division tasks: Billing & Refunds/Payment application to project/Project closure for month-end gross sales accounting. Special projects as dictated by Controller and/or Accountant

Miami, FL Radisson Downtown Miami/The Wedding Experience & Imagine Weddings & Events, International

Miramar, FL CSR Call Center/Domestic & Intn'l Tkt Sales/ISMS & Medallion Member Services Domestic & international ticket sales and reissues. Domestic and international Skymiles routing & ticket sales and reissues. International Special Member Services(ISMS) and Medallion member ticketing upgrades. First Point of Contact (FPOC) trained for customer service issue resolution..