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Work experience

Sikorsky 

Nov 2013Jul 2015

Customer Service Representative

  • Oversaw financial management, bookkeeping records, and accounts payable for diverse clientele.
  • Attended weekly meetings, collaborating with team members on goal implementation
  • Organized and collected daily and weekly progress reports for improved efficiency.
  • Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Maintained a clean reception area, including lounge and associated areas.
  • Learned, referenced and applied product knowledge information. 

Sin City, Empire & Cheetah Nightclub

Jun 2010Feb 2015

Manager

  • Monitored department performance data to identify and avoid potential risks.

  • Oversaw every financial management, bookkeeping records, and accounts payable for diverse clientele as well as doing register.
  • Responsible for determining the atmosphere and ambiance of the facilites I managed.
  • Trained personnel, especially in the areas of safety regulations and local ordinances.
  •  Determined which type of marketing and advertising would be appropriate, based on the demographic I was trying to bring in.

Journeys Shoe Store

Mar 2012Sep 2012

Keyholder

  • Counted cash drawers and made bank deposits.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interface Talent & Network

Jun 2009Feb 2012

Senior Scout

  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Helped drive sales goals and achieve monthly quotas.
  • Cross-trained and backed up other customer service managers.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Built relationships with customers and the community to establish long-term business growth.
  • Trained all incoming sales team members.

Education

Gateway Community College

Jun 2012Dec 2015

Associate Degree

Business Management And Accounting

West Haven High

Aug 2009Jun 2012

Diploma

Culinary And Business

Summary of Skills

  • Cash handling expertise
  • Call center experience 
  • Advanced clerical knowledge
  • Rapid data entry skills
  • Goal-oriented
  • Analytical problem solving
  • Excellent time management skills
  • Social Media Marketing
  • Detail-oriented
  • Excellent customer service skills
  • Hourly shift management 
  • POS systems knowledge
  • Staff training and development
  • Opening and closing procedures
  • Consistently meets sales goals
  • Inventory control and record keeping
  • Natural leader
  • Strong work ethic 
  • Exceptional interpersonal communication
  • Social Media Experience
  • Airplane Communication Skills
  • TFBO system knowledge
  • Ear Piercing
  • Loss Prevention