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Work History

Claire's Jewelry Store

Sept 2016Current

Manager/Keyholder

Sikorsky 

Nov 2013Jul 2015

Customer Service Representative

  • Oversaw financial management, bookkeeping records, and accounts payable for diverse clientele.
  • Attended weekly meetings, collaborating with team members on goal implementation
  • Organized and collected daily and weekly progress reports for improved efficiency.
  • Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Maintained a clean reception area, including lounge and associated areas.
  • Learned, referenced and applied product knowledge information. 

Sin City, Empire & Cheetah Nightclub

Jun 2010Feb 2015

Manager

  • Monitored department performance data to identify and avoid potential risks.

  • Oversaw every financial management, bookkeeping records, and accounts payable for diverse clientele as well as doing register.
  • Responsible for determining the atmosphere and ambiance of the facilites I managed.
  • Trained personnel, especially in the areas of safety regulations and local ordinances.
  •  Determined which type of marketing and advertising would be appropriate, based on the demographic I was trying to bring in.

Journeys Shoe Store

Mar 2012Sep 2012

Keyholder

  • Counted cash drawers and made bank deposits.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interface Talent & Network

Jun 2009Feb 2012

Senior Scout

  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Helped drive sales goals and achieve monthly quotas.
  • Cross-trained and backed up other customer service managers.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Built relationships with customers and the community to establish long-term business growth.
  • Trained all incoming sales team members.

Education

Gateway Community College

Jun 2012Dec 2015

Associate Degree

Business Management

West Haven High

Aug 2009Jun 2012

Diploma

Summary of Skills

  • Cash handling expertise
  • Call center experience 
  • Advanced clerical knowledge
  • Rapid data entry skills
  • Goal-oriented
  • Analytical problem solving
  • Excellent time management skills
  • Social Media Marketing
  • Detail-oriented
  • Excellent customer service skills
  • Hourly shift management 
  • POS systems knowledge
  • Staff training and development
  • Opening and closing procedures
  • Consistently meets sales goals
  • Inventory control and record keeping
  • Natural leader
  • Strong work ethic 
  • Exceptional interpersonal communication
  • Social Media Experience
  • Airplane Communication Skills
  • TFBO system knowledge
  • Ear Piercing
  • Loss Prevention