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Work experience

Jan 2010Present

Principal Trainer

Sparrow Health System

Principal Trainer, Lansing, MI Curriculum building and writing of training material. Patient building in Training and Playground environments to be used by billing staff for practice before and after Go-Live. Responsible for updating material after Go-Live process to ensure concerns have been addressed that will aide in improved optimization of EMR .

Epic Certified:

Resolute Professional Billing, Resolute Hospital Billing, Single Billing Office, Hospital Claims

Epic Proficient:


May 2007Jan 2010

Continuing Education Specialist

Sparrow Health System
Continuing Education Specialist, Lansing, MI Review billing edits for electronic claims and write system corrections to produce clean claims. Assist in resolving complex hospital billing and compliance issues with emphasis on associate education.
Aug 2006May 2007

Medical Billing Specialist

Sparrow Health System
Medical Billing Specialist, Lansing, MI Prepared insurance claims via electronic and manual billing techniques, verifying that proper demographic and insurance information were obtained to ensure only accurate, clean bills were submitted. Handled incoming and outgoing telephone calls to patient/families, clinical areas of the health system and insurance companies. Succeeded in securing payment for high dollar balance accounts, sent status inquires when appropriate to secure payment, identified and took appropriate actions for insurance over and under payments.
Mar 2006Aug 2006

Medical Billing Specialist

Medical Office Management Systems
Medical Billing Specialist, Flint, MI Researched and resolved incorrect payments, rejections and other issues with outstanding accounts. Provided tenacious follow-up to ensure payments were collected. Accurately applied payments to patient accounts.
May 1995Aug 2006

Store Manager

Mr. Convenience
Store Manager, Swartz Creek, MI Maintained inventory by ensuring proper training of employees, ordering product and verifying deliveries. Coordinated employees by hiring and scheduling of employees.




Davenport University


Baker College


Baker College