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Janette Hird

CERTIFIED HEALTH AND WELLNESS COACH

Summary

Collaborative, flexible team player with a passion for helping people and wanting to make a difference. Empathetic health and wellness professional with the ability to connect with people from diverse backgrounds and age groups. 

Areas of Expertise

 

Active Listening Care Coordination Motivational Interviewing
Analytical Secondary Research Health Care Industry Knowledge Positive Psychology
Behavioral Change Coaching Medical Terminology Knowledge SMART Goal Setting

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Work History

Aug 2017Present

Health and Wellness Coach

Emory Healthcare


• Provided individual and group coaching to patients with emphasis on their specific health needs and goals
• Collaborated weekly with providers on population health and prevention to achieve HEDIS goals
• Utilized Motivational Interviewing and assessments to determine level of confidence and health IQ
• Utilized behavior change techniques to increase healthier outcomes
• Conducted outbound and inbound calls to patients to educate on disease management
• Conducted outreach programs resulting in increased patient engagement
• Conducted group and individual fitness classes
• Facilitated Stanford Chronic Disease Self-Management Program 

Dec 2015Aug 2017

Health and Wellness Coach

Harken Health/UHC

Function as a key member of a primary care clinical team. Partner with the other members of the team (physicians, nurses, behavioral health specialist) to provide accessible, comprehensive, coordinated care based on building relationships. Primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families, typically serving as their first point of contact with the clinic. Responsible for a panel of patients and, in collaboration with the patient’s physician, help the patient meet their preventive, chronic and acute care needs.  Monitor the health status of patients between visits, help coordinate visits to specialist’s offices, and am available for private visits with patients focused on lifestyle changes (promoting exercise, healthy eating, stress management). Follow standards of high quality, preventive medicine to improve the health of a population of patients.

  • Collaborated with colleagues to actively engage 200+ chronically ill patients in their care
  • Communicated with patients in person, in groups, by telephone and via electronic means
  • Implemented a range of skills including motivational interviewing, active listening, SMART Goal setting, documentation, referrals and advocacy 
  • Provided patient education on chronic disease management
  • Communicated care plans and pertinent information with the internal practice team as well as with other parties participating in the care of the patient
  • Assisted with coordination of care across the care continuum (including home care, outpatient care, ER care, and hospital care) while maintaining strict patient confidentiality at all times
  • Established caring partnerships with each and every patient as we navigated their journey to optimal health and wellness together
  • Assisted with internal research projects for population health initiatives
  • Analyzed  claims data to help identify members who are most in need of our support and whom we can impact most
Jan 2013Present

Health and Wellness Coach, Emory Trained

Flourish

I offer professional support, encouragement and insight to help clients achieve optimal health and wellness goals on their terms. I trained and received certification through  Emory University's  Health & Wellness Coach Program, an ICHWC-Approved Program.

  • Explore what is most important to them and allow them to choose their course of action
  • Guide them through a process to maximize the possibility of their success
  • Partner with them to identify obstacles to change, and create strategies for moving forward toward their goals
  • Work with the whole person, listening to their concerns and asking powerful questions to help motivate them to make the changes they desire
  • Support them in tracking their weekly progress and hold them accountable for their commitments
  • Provide additional resources for making healthy behavior changes
Nov 2010Jul 2015

Experienced Communications and Research Professional - Healthcare

Self Employed

Information Professional with expertise in qualitative and quantitative  research , particularly relating to health care, insurance and pharmaceutical marketing

Examples of  a previous project:

  • Corporate wellness program development: Conducted focus groups, one-on-one interviews and secondary research on -  structures of corporate employee wellness programs, how various aspects of the corporate environment affect program success and what program components work best in different types of environments.

Mar 20112015

Contract Account Planner

The Robin Shepherd Group

Contract Account Planner on Merial. Merial is a world-leading, innovation-driven animal health company, providing a comprehensive range of products to enhance the health, well-being and performance of a wide range of animals. Responsible for discovering actionable insights from qualitative and quantitative research.

Sep 1999Oct 2010

Healthcare Research Manager

JWT INSIDE

Information Professional with expertise in qualitative and quantitative  research, particularly relating to advertising, marketing, human resources and health care.  Responsible for discovering actionable insights from qualitative and quantitative research. Developed and maintained reference and information database.  Discerned authority and accuracy of sources.

Education

20152015

Health & Wellness Coach Program

Emory University

Certificate - Emory University Health & Wellness Coach Program

BS - Psychology

State University of New York College at Geneseo

MA - Special Education/Child Psychology

University of South Carolina -Columbia

Certifications

Feb 2017

Barre Above Instructor

Barre Above

Barre Above is based on applied science to create strength, flexibility, and balance in the body.

Dec 2016Present

Lifestyle & Weight Management

NESTA
Jul 2015Present

Positive Psychology

University of North Carolina - Chapel Hill
Jan 2015Present

Health & Wellness Coach

Emory University
Apr 2015Present

Stanford Chronic Disease Self-Management Program (CDSMP), Lay Leader

Stanford University
May 2015Present

Stanford Chronic Disease Self-Management Program (CDSMP) - Diabetes, Lay Leader

Stanford University
Feb 2014Present

Content Strategy for Professionals: Engaging Audiences

Northwestern University
Aug 2016Aug 2018

Advanced First Aid  CPR  AED

American Heart Association
Feb 2015Feb 2017

HIPAA Awareness for Healthcare Professionals Certification

HIPAATraining.com

Volunteer

Canine Assistants, National Volunteer Program, Team Leader
Noah’s Team Atlanta/GA, Canine Assistants Special Educator
July 2015 - Present
Canine Assistants’ National Volunteer Program, Noah’s Team, is designed to raise awareness and educate children and adults, on a national level, about service dogs and the amazing ways in which they assist people who have physical disabilities, seizures or other special needs. This is accomplished by teams of volunteers who are engaged in various activities in their local communities: presentations for schools, businesses, organizations and clubs; animal assisted therapy and education at hospitals, rehabilitation centers, nursing homes and schools; and fundraisers to benefit Canine Assistants' various programs and future recipients (i.e. service dog teams).
Georgia/Atlanta Team Leader,  Certified Canine Assistant Special Educator, C.A.S.E.

Canine Assistants,  Volunteer Animal Assisted Education and Therapy                 
June 2013 - Present
Canine Assistants is a non-profit organization that trains and provides service dogs to enhance and improve the lives of children and adults who have physical disabilities, seizure conditions or other special needs.   My volunteer work includes Health Coaching Canine Assistants recipients and caregivers, training service dogs, providing Animal Assisted Therapy to community organizations, conducting informational, educational presentations, K9 Kids reading program and fundraising.

Emory Health Coach Certificate Program, Volunteer Triad Coaching, Closing Sessions
August 2015 - Present

Stanford Disease Self-Management Program (CDSMP), Lay Leader 
April 2015 - Present
Atlanta Agency on Aging
The Stanford Chronic Disease Self-Management Program is a workshop given two and a half hours, once a week, for six weeks, in community settings such as senior centers, churches, libraries and hospitals. People with different chronic health problems attend together. Workshops are facilitated by two trained leaders.

Stanford Disease Self-Management Program (CDSMP) - Diabetes, Lay Leader     
May 2015 - Present
Atlanta Agency on Aging
The Diabetes Self-Management workshop is given 2 and a half hours, once a week, for six weeks, in community settings such as churches, community centers, libraries and hospitals. People with type 2 diabetes attend the workshop in groups of 12-16. Workshops are facilitated by two trained leaders.

Urban Perform, Volunteer Health Coach
Sept 2015 - Present
Urban Perform is a non-profit gym creating health conscious change in Atlanta's under-served communities by providing affordable and accessible fitness. Urban Perform began because residents in English Avenue asked for a safe place to exercise. By making exercise accessible and affordable, Urban Perform is fighting obesity in underserved neighborhoods, primarily on the West Side of Atlanta.