Summary

Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. 

Highlights

Microsoft Office proficiencyDedicated team player
Strong interpersonal skillsMedical terminology
Schedule managementSelf-starter
Patient chartingStrong problem solver
Meticulous attention to detailSelf-directed
Time management SkillsProfessional and mature

                                                        

Programs:

 Salesforce, MS Office 2000-2013, Yammer, Desk.com, GoToMeeting, Slack, ScreenConnect, Joinme, AdobeConnect, Skype, VSee, Olark chat, Google Apps, SPEDinsight.

QUALIFICATIONS:

  • Over 10 years office administration and Customer Service support.
  • Work effectively in high-stress, time sensitive, and high profile environments
  • Excellent communication skills
  • Certified in Word, Excel, and PowerPoint

    Work History

    Work History
    Jun 2013 - Present

    Customer Service Representative

    PresenceLearning

     San Francisco, CA

    Maintains an up-to-date department organizational chart. Organizes company files, develops spreadsheets and procedural documents. Creates weekly and monthly reports and presentations. Manages the day-to-day calendar. Receives and screens a high volume of internal and external communications, including email and mail. Maintains the ordering of all equipment for virtual students and brick and mortar sites. Creates accounts and contacts in SalesForce and SPEDinsight. Confirms order shipments and tracking of the equipment.

    Mar 2010 - Jun 2013

    Administrative Assistant To CFO

    Katy Trail Community Health

     Sedalia, MO

    Planned travel arrangements for executives and staff. Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Supplied key cards and building access to employees and visitors. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contract's and invoices through the signature process. Managed daily office operations and maintenance of equipment.

    Education

    Education

    2010 –  Medical Office Administration Courses –State Fair Community College, Sedalia, MO