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Work experience

Jan 2013Present

Front of House and Events Manager

Cliff Townhouse

Working as Front of House and Events manager at Cliff Townhouse I am responsible for two main areas of the business:

Front of House:

  • Responsible for recruitment and training of all members of front office and accommodation teams
  • Ensuring smooth running of both front office and accommodation departments
  • Management of front office reservation system for both hotel and restaurant
  • Ensuring all of our guests have positive and memorable experience with is
  • Departmental budgeting
  • Management of rooms revenue

Events:

  • Management of all events both private, weddings etc to corporate bookings, from enquiry stage to completion of event
  • Liaison with other departments to ensure all events run smoothly
  • Follow up on all events to generate further leads
  • Business forecasting for events function
  • First point of contact for customers and suppliers in relation to event requirements
May 2008Oct 2012

Property Manager and Front Office Manager

Glandore Business Centres

In my four years working with Glandore Business Centres, I gained exposure to all areas of the business:

Staff Management:

  • Implementation of staff training procedures, to ensure all staff training needs were adequately recorded and met.
  • Management of reception team, recruitment, selection, objective setting and performance review.
  • Mentoring of staff to encourage them to develop within the company and to give them confidence in their role.

Client Services:

  • First point of contact for clients
  • Ensuring clients are fully introduced to the building, our services and our team
  • Making sure all clients receive an timely and satisfactory response to any queries
  • Advocating to other members of the Glandore team on behalf of our clients.

Sales/Marketing:

  • Maintenance of company website using adobe contribute
  • Tracking website performance using Google Analytics
  • Preparation of company marketing materials, and periodical newsletters.
  • Support to Sales team in preparing sales and client agreement documentation.
  • Taking meeting and event enquiries both over the phone and in person.
  • Showing potential clients around our facilities and selling all aspects of Glandore as a venue
  • Preparing quotations for meetings and events.

Conference and Event Operations:

  • Preparation of daily function sheets
  • Co-Coordinating with F&B departments and with facilities team to ensure all aspects of events were prepared in line with Client expectations and Glandore Standards
  • Set-up and breakdown of conference rooms, including AV set-ups and trouble shooting.
  •  Support to conference/event facilitator on the day ensuring all needs were met 

General Operations:

  • General office management including stationary ordering, courier bookings, management of cleaning contract staff, mail room admin, switchboard management, and organising and co-ordinating team events.
  • Management and maintenance of company systems including VOIP telephony, CRM and conference booking systems, client invoicing system, and alliance security system.
  • Invoicing both conferencing and office clients.
  • Development of forms and staff procedures to ensure smooth running of front office function
  • Preparation of monthly management reports

Property/Facilities Management

  • Negotiating contracts with suppliers to ensure we received value for money on all works carried out and  on all contracts
  • Responsible for budgeting in the property department
  • Co-ordinating site visits and all works carried out on site
  • Ensuring all building snags are handled in a timely and efficient manner
  • Ensuring all properties are kept in excellent repair and are presentable at all times
Jun 2007May 2008

Education Administrator

LIA

  • Organisation and administration of company exams
  • General administration for Education Dept.
  • Assisting with large mailings
  • Advising potential students of the courses available over the phone
  • Liaising with company training departments of larger companies in the Financial services industry to provide in-house examinations for staff
  • Organisation and administration of in-house exams for above mentioned companies, including invigilation, correction, updating qualifications database and posting of results
Aug 2005Jun 2007

Office Manager and Receptionist

Realm Communications

I began working at Realm Communications in August 2005 as Senior Receptionist, and within a year was promoted to the role of office manager. My duties here included:

  • Overseeing office operations
  • Responsible for recruitment and training of admin staff
  • Supervising and supporting reception/customer service team
  • Maintenance of staff records, and monitoring of staff performance    
  • Wages administration and rostering of contracted staff                    
  • Managing a team of 33 contractors
  • Preparation of Job descriptions and contracts for both admin staff and contractors
  • Producing staff handbook for employees of Realm
  • Preparing reports for management and MD
  • Coordinating meetings and events and ensuring their smooth running
  • Organising transport for management and MD
  • Coordination of promotional activities
  • Ad hoc projects as required by General manager and MD
  • Maintenance of company databases
  • Overseeing running of new promotions

Education

Sep 2009Jun 2010

Diploma in Marketing, Advertising, PR and Sales

Griffith College Dublin
Sep 2005Jun 2006

Certificate in Personnel Practice

National College of Ireland