Janet Lavelle

  • Dublin Dublin
Janet Lavelle

Work experience

Work experience
Jan 2013 - Present

Front of House and Events Manager

Cliff Townhouse

Working as Front of House and Events manager at Cliff Townhouse I am responsible for two main areas of the business:

Front of House:

  • Responsible for recruitment and training of all members of front office and accommodation teams
  • Ensuring smooth running of both front office and accommodation departments
  • Management of front office reservation system for both hotel and restaurant
  • Ensuring all of our guests have positive and memorable experience with is
  • Departmental budgeting
  • Management of rooms revenue


  • Management of all events both private, weddings etc to corporate bookings, from enquiry stage to completion of event
  • Liaison with other departments to ensure all events run smoothly
  • Follow up on all events to generate further leads
  • Business forecasting for events function
  • First point of contact for customers and suppliers in relation to event requirements
May 2008 - Oct 2012

Property Manager and Front Office Manager

Glandore Business Centres

In my four years working with Glandore Business Centres, I gained exposure to all areas of the business:

Staff Management:

  • Implementation of staff training procedures, to ensure all staff training needs were adequately recorded and met.
  • Management of reception team, recruitment, selection, objective setting and performance review.
  • Mentoring of staff to encourage them to develop within the company and to give them confidence in their role.

Client Services:

  • First point of contact for clients
  • Ensuring clients are fully introduced to the building, our services and our team
  • Making sure all clients receive an timely and satisfactory response to any queries
  • Advocating to other members of the Glandore team on behalf of our clients.


  • Maintenance of company website using adobe contribute
  • Tracking website performance using Google Analytics
  • Preparation of company marketing materials, and periodical newsletters.
  • Support to Sales team in preparing sales and client agreement documentation.
  • Taking meeting and event enquiries both over the phone and in person.
  • Showing potential clients around our facilities and selling all aspects of Glandore as a venue
  • Preparing quotations for meetings and events.

Conference and Event Operations:

  • Preparation of daily function sheets
  • Co-Coordinating with F&B departments and with facilities team to ensure all aspects of events were prepared in line with Client expectations and Glandore Standards
  • Set-up and breakdown of conference rooms, including AV set-ups and trouble shooting.
  •  Support to conference/event facilitator on the day ensuring all needs were met 

General Operations:

  • General office management including stationary ordering, courier bookings, management of cleaning contract staff, mail room admin, switchboard management, and organising and co-ordinating team events.
  • Management and maintenance of company systems including VOIP telephony, CRM and conference booking systems, client invoicing system, and alliance security system.
  • Invoicing both conferencing and office clients.
  • Development of forms and staff procedures to ensure smooth running of front office function
  • Preparation of monthly management reports

Property/Facilities Management

  • Negotiating contracts with suppliers to ensure we received value for money on all works carried out and  on all contracts
  • Responsible for budgeting in the property department
  • Co-ordinating site visits and all works carried out on site
  • Ensuring all building snags are handled in a timely and efficient manner
  • Ensuring all properties are kept in excellent repair and are presentable at all times
Jun 2007 - May 2008

Education Administrator


  • Organisation and administration of company exams
  • General administration for Education Dept.
  • Assisting with large mailings
  • Advising potential students of the courses available over the phone
  • Liaising with company training departments of larger companies in the Financial services industry to provide in-house examinations for staff
  • Organisation and administration of in-house exams for above mentioned companies, including invigilation, correction, updating qualifications database and posting of results
Aug 2005 - Jun 2007

Office Manager and Receptionist

Realm Communications

I began working at Realm Communications in August 2005 as Senior Receptionist, and within a year was promoted to the role of office manager. My duties here included:

  • Overseeing office operations
  • Responsible for recruitment and training of admin staff
  • Supervising and supporting reception/customer service team
  • Maintenance of staff records, and monitoring of staff performance    
  • Wages administration and rostering of contracted staff                    
  • Managing a team of 33 contractors
  • Preparation of Job descriptions and contracts for both admin staff and contractors
  • Producing staff handbook for employees of Realm
  • Preparing reports for management and MD
  • Coordinating meetings and events and ensuring their smooth running
  • Organising transport for management and MD
  • Coordination of promotional activities
  • Ad hoc projects as required by General manager and MD
  • Maintenance of company databases
  • Overseeing running of new promotions


Sep 2009 - Jun 2010

Diploma in Marketing, Advertising, PR and Sales

Griffith College Dublin
Sep 2005 - Jun 2006

Certificate in Personnel Practice

National College of Ireland