Accomplished Analyst with over 18 years experience in the IT industry. Highly efficient in analyzing and researching complex data.
Providing leadership to teams in the delivery of high standards of customer services and the delivery of established objectives and KPIs
Practiced in assessing processes and procedures to evaluate compliance and implement initiatives to ensure compliance is maintained.
Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.
Proficient in the planning and execution of multi- faceted projects in time critical environments fast-paced, varied and busy work environment.
Strategic Planning ,Revenue Enhancement, Solution Selling, Operational Excellence, Relationship Building, Communication Resource Allocation, Competitive Intelligence, Team Leadership Customer & Staff Relations, Product Education Research & Analysis Project Management Process Improvements. Strong ability to communicate effectively both verbally and in writing. Adept at performing a variety of tasks often on short notice.