Customer Service Training Manager & Freelance Trainer
Kaplan Professional Schools
Managed and marketed customer service and leadership development training products and classes. Negotiated training contracts and expanded contract parameters, increasing program revenue by 30% in one year. Developed marketing concepts and materials to promote customer service and training assessment tools. Designed, developed and presented an innovative training simulation adopted by a state-wide displaced worker training and development consortium for long-term implementation, resulting in 20% increase in placement rates.