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Jane Neumiller Bustad

Chief Creative Officer at Creative Mind Consulting

Work History

2004Present

Customer Service Training Manager & Freelance Trainer

Kaplan Professional Schools

Managed and marketed customer service and leadership development training products and classes. Negotiated training contracts and expanded contract parameters, increasing program revenue by 30% in one year. Developed marketing concepts and materials to promote customer service and training assessment tools. Designed, developed and presented an innovative training simulation adopted by a state-wide displaced worker training and development consortium for long-term implementation, resulting in 20% increase in placement rates.

2009Present

Director of Interactive Communications

American Society for Training and Development - Twin Cities Chapter

Developing and implementing a broad social media and communications strategy for the American Society for Training and Development - Twin Cities Chapter, the third largest training and development professional association in the country.

2008Present

President & Chief Creative Officer

Creative Mind Consulting

Conduct business brainstorming and social media strategy sessions to help organizations use web 2.0 tools to implement fresh, innovative ideas that attract new business, retain existing customers, and develop employees.

20072008

Team Lead, Training Coordinator

University of Minnesota

Led team of technical trainers and tracked work completion, coordinated work assignments, and managed program on-boarding. Interviewed and selected high performing team members for project start up under demanding time frames. Tracked project deadlines and parameters. Created training documentation for 5,000+ person PeopleSoft financial systems implementation.

20032006

Director of Marketing

Bustad Group Real Estate

Managed marketing efforts for one of the most successful real estate teams in the Twin Cities. Provided marketing management, collateral development, blogging tools, copy writing, and advertising coordination. Published the second ever real estate blog in the Twin Cities, noted for clear writing and comprehensive insights; consistent blogging produced a page 1 ranking on Google within 1 month of starting. Designed and oversaw the implementation of an interactive team web site.

20002004

Training & Development Consultant

Trinity Training & Consulting

Enterprise Resource Planning (ERP) and change management training and development consultant. Created technical and leadership development materials for Andersen Windows, including a first-ever innovative train-the-trainer program - redesigned overnight in response to participant learning needs. Authored ERP training materials for General Mills, including an innovative desktop-based training tool that saved over $100,000 in employee training costs. Created, managed and led led web-based (e-learning) seminars for NCS Pearson, training over 700 people and saving over $330,00 in employee travel and training costs.

19971999

Organizational Development Specialist

Designed, developed, marketed and evaluated training programs and processes for both technical and managerial skills for a leading capital equipment manufacturer - $50M in annual sales. Developed and led company-wide process to identify and track over $500,000 in organizational development and training needs, saving over $50,000 in duplicate employee development expenditures. Designed and led an innovative shop-floor technical training program, resulting in a first-ever vendor partner collaboration.

19921997

Owner and Principal

NB Associates

Designed, developed, marketed and led workshops and seminars for over 30 clients in 6 years on multiple aspects of strategic planning, creativity and innovation, customer service, organizational and staff development. Built client base through referrals and successful project completion. Facilitator and project manager for the creation of a first-ever, innovative non-profit service center in under a year.

19891992

TQM Consultant & Intelligence Officer

Created and implemented a world-wide training program to teach quality management skills to over 17,000 Air Force members worldwide. Taught and developed over 50 train-the-trainer, team building, leadership development, Myers-Briggs Type Indicator (MBTI), quality metrics training sessions and workshops. Project manager for world-wide commander's conference with over 100 attendees, including general officers.

Education

Luther Seminary

Skills

6
Social Media strategy
6
Marketing Communications
8
Coaching
6
Blogging
Created the second real estate blog in the Minneapolis-St. Paul area, managed two additional blogs at the same time.
8
ISD - Instructional Systems Design
8
Stand up training
10
Facilitation

Interest

  • Hockey - cheering for my daughter's team and playing myself
  • Beading and jewelry making
  • Travel

Published Articles

Social Networking

Summary

I love bringing fresh, creative ideas to people...as a way to help them improve their businesses and how they serve their clients. With over 20 years experience as a consultant, facilitator, and training & development professional I know how to help people develop ideas that lead to business results.

"Before you 'think outside the box'...you have to have a box!"

"Change" is the new constant for organizations - and an ongoing challenge. Businesses of all sizes need fresh, creative ways to serve their customers.

To help smaller businesses and independent professionals, I create "boxes" of customized web tools for clients that allow them to have immediate, professional web presence.

"Once you have a box, I'll help you think outside and beyond it's walls!"

Once clients have a box, I teach them to think outside and beyond it's walls to help them generate innovative business ideas.

I help clients develop a customer-focused culture, using business brainstorming workshops, leadership teams coaching and customer service skills training.

Join me at:

My website: Creative Mind Consulting

LinkedIn: http://www.linkedin.com/in/janeneumillerbustad

Twitter: Janenb

Certifications

Myers-Briggs Type Indicator

Otto Kroeger Associates (OKA)