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To contribute to the success of an organization through my in-depth Business knowledge, extensive Administrative skills, and experience related to the Operations and Facilities field to further my desire for event planning, marketing, and customer satisfaction.

Work experience

Oct 2010Present

Assistant Office Manager

Contact One - Assigned to Pepper Hamilton LLP

• Provide support to the Director of Administration in the areas of Human Resources and Event Planning, along with other duties, including daily attorney support coverage• Coordinating annual client development Scotch Tasting event for approximately 125 guests, staff Holiday Party for approximately 80 guests, as well as on-site conference room meetings• Establish and maintain relationships with vendors for various firm events, and also negotiate contracts to ensure the functions' budgets are met and not exceeded• Perform HR duties, such as bi-weekly payroll, timesheet and overtime accountability for 18 staff members• Maintain office key log index and DCC Communicator (Emergency Management information database)

Jul 2003Present

Operations Assistant

S.A.F.E. Management Inc.

• Manage and solve guest complaints and issues via GuestAssist Text Messaging Software• Supervise 16 to 20 people during game day events for the Baltimore Ravens at training camp sessions and scrimmages• Conduct performance evaluations and provide feedback on an on-going basis• Lead self-directed team in problem solving, motivation and interpersonal skills• Complete Payroll following every Baltimore Ravens home game• Supervised 9 to 13 employees during Super Bowls in Jacksonville, FL, Detroit, MI, Phoenix, AZ, and Indianapolis, IN by coordinating position assignments, shifts worked, and payroll hours

May 2010Present


J-Bee Productions LLC

• Take photographs for various events: baby showers, birthday parties, and galas• Clients include: Whitman -Walker Clinic, Untapped Fitness, and Pretty Powerful Events

Oct 2008Sep 2010

Facilities Analyst

Strategic Analysis Inc/Dept of Homeland Security

• Managed and maintained office floor plans as well as the Facilities and Personnel sections of SMS database (Staffing Management Systems) for the Science & Technology Directorate (S&T)• Acted as SME for building management to ensure information is dispersed to all building occupants while acting as a liaison for all employees for building related issues• Retained records and control the office and furniture key boxes (audit, distribution, key requests, key duplication)• Coordinated the organization and notification of the monthly All Hands Meetings for the S&T staff• Organized all office moves and coordinate with department leadership• Led a major furniture modification project for multiple divisions for space planning purposes• Controlled building related service tickets and requests for pricing quotations• Developed a database to house all building related service requests for tracking and completion purposes and customer satisfaction

Aug 2005Oct 2008

Facilities Assistant

Dickstein Shapiro LLP

• Provided administrative support to the Senior Director of Operations and Facilities & Construction Manager by answering phones and scheduling meetings and appointments• Developed an effective filing system using Microsoft Word and Excel for all Operations department files• Supervised 3-person maintenance staff and office space• Managed records on building maintenance issues and coordinated with the engineering department• Operated as a "Help Desk" - duties included fielding requests from all firm employees and delegating tasks to the appropriate vendors for immediate response and managing over 400,000 square feet of tenant space• Coordinated involvement in a variety of office logistics, office moves, scheduling and shipping, collateral coordination and premium ordering of all facilities supplies• Controlled tracking of all invoices and expenses and provided reconciliation against facilities budget• Worked independently in a courteous, professional manner in handling vendors, associates, and office visitors


Sep 2002Present

Bachelors Degree

University of Baltimore
Sep 1998May 2002

Associates Degree

Community College of Baltimore County - Catonsville Campus


Travel Preparation
Planning, booking, and reconciling for various employers
Besides majoring in Marketing, skills were applied while working as Concierge in two of DC's top nightspots and while promoting my photography company, amongst other places
Managing Confidentiality
Practiced discretion with all past positions including banking, but more recently within my human resources experience
Customer, Client and Vendor Relationship Building
Quality Control
Used quality control practices within my retail background, as well as while working with the Washington Redskins and Baltimore Ravens
Computer Experience
Proficient in a number of computer software programs including Microsoft Office Suite, Visio, Publisher, Sharepoint, Ceridian, and Internet Explorer
Space Planning
Using AutoCAD and FM Systems software; Certified in AutoCAD 2009
Facilities Management
Meeting Coordination
Contract Negotiation
Human Resources
Interviewing, hiring, training, supervising, and completing payroll


Kendy Chan

Manager at S.A.F.E. Management Inc.

Alexis Grayson

Former Co-Worker at the Department of Homeland Security

Audrey Dailey

Former Co-Worker at Dickstein Shapiro LLP

Keith Willis

I have taken photos for many of Untapped Fitness' events for my company, J-Bee Productions LLC.


Department of Homeland Security