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Mgr. Ján Protič

Looking for New Opportunities in Project Management and Service Engineering

Summary

- PMI Certified Project Management Professional (PMP)®
- ITIL® Foundation Certified
- International IT/Telco Project Management
- Over three years of experience in Global Customer Service Delivery and Project Management

- Strong knowledge of information technologies and project management
- Excellent customer facing skills

Work History

2015-012016-06

Senior Service Delivery Manager

AT&T
Senior Service Delivery Manager AT&T Project management of complex order services. Educating customers about a circuit flow and timelines to set up their delivery expectations. Managing customer escalations up to the executive level. Expediting and escalating to internal and external organizations as necessary. Shortening the installation intervals for customers critical sites. Execute service delivery activities and associated responsibilities during the E2E project cycle. Senior escalation point of contact for Service Delivery escalations. Coordinating across teams to remove blocking factors & ensure outcomes are met. Being a single point of contact for AT&T customers on BAU accounts. Leading weekly status calls with the customers and external team.
2013-032014-12

Long Haul Project Manager

AT&T
Long Haul Project Manager AT&T Supporting US wholesale customers for their long haul services Being a single point of contact for AT&T customers on BAU accounts Managing critical dates to ensure timeline adherence, escalating to internal and external organizations to resolve jeopardy situations. Serving as the lead of order status calls with dedicated customers and being a single point of contact for these customers. Ensuring quality of service implementation, accurate billing, and customer satisfaction. Tracking and reporting activities to supervisor and customers. Escalating to internal and external organizations to resolve jeopardy situations. Developing schedules to ensure timely completion of project.

Education

20092012

Mgr.

Comenius University Faculty of Natural Sciences

Human Geography and Demogeography in Administration

20062009

Bc.

Comenius University Faculty of Natural Sciences

Geography, Regional Development and European Integration

Skills

Project management

CAPM & PMP Certified, member of PMI

Ms Excel

Several completed courses, usage on daily basis

Text Section

More information to be found at https://www.linkedin.com/in/jan-protic-pmp-itil-a310b164/

Thank you for your consideration!

28.1.2017