Long Haul Project Manager
Long Haul Project Manager AT&T Supporting US wholesale customers for their long haul services Being a single point of contact for AT&T customers on BAU accounts Managing critical dates to ensure timeline adherence, escalating to internal and external organizations to resolve jeopardy situations. Serving as the lead of order status calls with dedicated customers and being a single point of contact for these customers. Ensuring quality of service implementation, accurate billing, and customer satisfaction. Tracking and reporting activities to supervisor and customers. Escalating to internal and external organizations to resolve jeopardy situations. Developing schedules to ensure timely completion of project.