General Counsel and Vice President
Application Software, Inc.
■ By driving out of the box thinking, developed administrative service agreements resulting in revenue of $1.9M. Assessed, managed, trained and developed small and large groups in customer service, human resources, payroll administration, IT, legal, marketing and administrative services.
■ Maximized customer participation in electronic claims processing systems from 65% to 96%, processing 15% more claims and improving turnaround time by 19% without increasing staff.
■ Assessed risk and negotiated all organizational contracts generating annual revenue of $3.8M.
■ Garnered 85 new clients from revitalizing the physical security systems protecting confidential customer data.
■ Upgraded $5.2M payroll processing from manual to electronic systems realizing over $100K annually from improvements in accuracy.
■ Implemented a state of the art automated call distribution system averting over $200K in performance guarantee penalties.
■ Satisfied existing and new customers by implementing an annual technology audit process yielding $1.2M of new business.