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Volunteer Work

Skills

Microsoft Office Products
Proficient in Word, Excel, PowerPoint and SQL Server 2008

Work experience

Mar 2002Present

Trust Support Specialist III

BB&T

·Team Lead of Corporate Actions department

·Manage complex corporate actions system of over 2,000 accounts

·Provide client facing system support for over 200 users, back office system support for ten users

·Install system maintenance updates

·Maintain testing documentation and procedures

·Monitor daily system logs for errors and troubleshoot issues that arise

·Train new system users, both internal and external, on system upgrades

·Establish and maintain training manuals

·Backup processor for Corporate Actions, Income posting, MWL Administration and Proxy processing

·Coordinate and document quarterly business resumption testing and annual disaster recovery testing

·Compile monthly reports for management

References

Wendy Davis

Wendy has been involved in my management team for 9 years.

Mandy Tyson

Mandy and I have been co-workers in the Trust department for 9 years, and have worked on several projects simultaneously

Education

Resume Link

Other Fun Stuff

Interest

I enjoy cooking, working in my garden, reading mystery novels and spending time with my family.  I also volunteer with my local Relay for Life event, which benefits the American Cancer Society.

LinkedIn

Rewards & Recognitions

BB&T Quarterly Olympian Award winner, 2009 & 2012

BB&T Annual Olympian Award winner, 2010