Volunteer Work



Microsoft Office Products

Proficient in Word, Excel, PowerPoint and SQL Server 2008

Work experience

Work experience
Mar 2002 - Present

Trust Support Specialist III


·Team Lead of Corporate Actions department

·Manage complex corporate actions system of over 2,000 accounts

·Provide client facing system support for over 200 users, back office system support for ten users

·Install system maintenance updates

·Maintain testing documentation and procedures

·Monitor daily system logs for errors and troubleshoot issues that arise

·Train new system users, both internal and external, on system upgrades

·Establish and maintain training manuals

·Backup processor for Corporate Actions, Income posting, MWL Administration and Proxy processing

·Coordinate and document quarterly business resumption testing and annual disaster recovery testing

·Compile monthly reports for management