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Strong experience as a Systems/Business Analyst with strong analytical, communication and interpersonal skills Most recent permanent position working as a business and tracking analyst for the Cellular Industry as part of a new technology roll out. Software development lifecycle experience using a broad range of technical environments including SQL Server, Crystal Reports, Mercury, Active-X, Java Script and all MS Office Suites Experience in Visio process flows, Test/Use Cases, and use of mock-ups for end results Development of test plans, risk analysis and assessment Team oriented with time management goals in mind

Work experience

Business Analyst

Cricket Wireless

Systems/Business Analyst 2005-2007 Vendor for Vox Communications(Cricket Wireless - PittsburghPA

·Well versed in software package called “Siterra” - which is industry standard in the Cell Phone / Wireless Industry

·Determine risk assessment as needed

·The use of Project Management Methodologies to produce project deliverables

·Software presentation to vendors & contractors (Siterra software)

·Develop test strategies, architecture requirements

·Determined training plan to address needs and implement to employees

·All phases of Test/Use Cases to determine high-level project plan and test results

·Experience with Network Diagrams, Critical path analysis, and technical feasibility

·Gathered business requirements and analyzed data workflow and procedures

·Travel to markets to attend meetings, plan implementation strategies, and communicate business decisions with co-workers

·Coordinated progress updates via Siterra, authored daily reports, performed advanced data analysis, and collaborated with other analysts and technical experts

·Trackedbusiness progression daily via vendor communication and reporting

·Updated Director of Cell Market using Siterra reporting methods

·All Microsoft Office Suite products used on a daily basis

Client Data Analyst

Federated Investors
Sep 2001May 2005


Software Analyst 2001-2005 - RobertMorrisUniversity - Pittsburgh, PA

  • Call center support regarding technical issues for the students/faculty/staff at the Moon Township Campus, the IslandSportsCenter, and the City of Pittsburgh Campus
  • Achieved business solutions by interpreting system documentation, data modeling/dataflow
  • The use of query tools such as MS Office, Excel, Access and VISIO
  • Member of the RMU Help Desk team providing full service support, including: recording, directing, and resolving technology related problems
  • Gathered and reported on business requirements
  • Management of student requests, which includes training and coordinating
  • Supported the following software packages during daily operations: Microsoft Office, Remedy, Citrix, Oracle, Patriot, Adobe Software products, Anti-Virus packages including Norton, & Sophos
  • Maintained equipment in classrooms, which included installation and configuration. Provided training to teachers on operation of technical equipment
  • Assisted Network Administrators with troubleshooting network issues, for example, provided assistance isolating and diagnosing wiring issues or network problems


Sep 2001May 2005


3.5 GPA  Attended 5 classes per semester while working full time in the IT department of Robert Morris University....

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