Head of Store
As Head of Store with Gap Inc, over 4 years human resources planning, training & development, recruitment, retention and recognition experience and accountabilities.
With Gap Inc., role involved a direct reporting structure with 70-75 employees, and 5 Associate Managers trained to complete all HR objectives (execute consistent HR processes and legal regulations, quality on-boarding, training, and legal compliance, and holistic performance management processes, OHS measures, compensationand benefits management, policy and procedure).
Delivered training/development of all managers and employees by brokering organizational development objectives between corporate office and field managers.
Responsible for recruitment / retention / recognition of world-class talent at all levels, through HR planning and determining optimal census requirements for managers and staff both Victoria Government St. locations.
Conducted quarterly individual needs assessments, diagnosed and evaluated performance of managers through goals and action steps for developmental needs.
Developed high-performance teams and culture through recognition programs geared at personalized acknowledgment and tailored opportunities.
Drove accountability for disciplined execution of all operational processes, training (payroll, scheduling, expense control, operational audits, loss prevention, cash handling, risk management), to ensure maximum productivity, profitability and compliance with company procedures.
Developed HR electronic/paper tools for performance management: succession planning, performance reviews, coaching and feedback, self-assessment, stakeholder feedback.