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Summary

I am a results oriented professional with 18+ years experience in operations and risk management on both a local and national level.  My experience, education and organization skills allow me to effectively exceed expectations and bottom line objectives. I am well versed in client satisfaction and have an exceptional ability to balance client needs while maintaining company policy and promoting a positive company image.

Cover Letter

Jamie Renfroe

Atlanta, GA  Cell: 404-573-3895 Email: [email protected]

Visual CV:  www.visualcv.com/jamierenfroe

To Whom It May Concern:

I was excited to see the available position with your company and I hope to be invited for an interview.

My background includes operations, risk management and contract management.  My most recent responsibilities included insurance compliance management for 1000+ nationwide subcontractors and vendors.  I have 2 Master’s degrees and a proven track record for increasing insurance compliance while maintaining company policy.  I demonstrated the ability to resolve a variety of operations issues, contract revisions and vendor concerns while maintaining a professional company image. I am skilled in all Microsoft applications in addition to several other software platforms including Adobe and Kronos.  Please see the accompanying resume and online CV (www.visualcv.com/jamierenfroe) for additional details and a visual representation of my experience, education and portfolio. I am confident that I can offer you the management, communication and problem-solving skills you are seeking.  Feel free to call me at 404-573-3895 to arrange an interview.  I look forward to speaking with you and learning more about this opportunity.  Thank you for your time. Sincerely, Jamie Renfroe

[email protected]

404-573-3895 www.visualcv.com/jamierenfroe

Work experience

20122014

Risk Manager/Contracts Manger/Office Operations

Ansco & Associates, LLC and Spectrum Wireless, Inc.

•Maintained insurance compliance for both Ansco & Associates & Spectrum Wireless in addition to 1000+ subcontractors (see attached graph).

•Represented both Ansco & Spectrum in the creation and implementation of Unity (Vendor Management System) required by our parent company Dycom Industries in 2014. 

•Created and revised contracts and subcontractor MSA’s.

•Created insurance packages for subcontractors and vendors.

•Managed all material vendors and credit applications.

•Managed driver pricing, terms, updates and approval.

•Performed audits for insurance compliance and accuracy.

•Responsible for nationwide licensing and permitting.

•Managed QuickBase access internally (Ansco and Spectrum employees) and externally (vendors/subcontractors).

•Managed the procurement and initial set-up of a new Lexington, KY office location.

•Project manager for the preparation, permitting and construction of a 20k sqf expansion of our current office location in Clarkston, GA.

•Created PowerPoint presentations to gain additional AT&T contracts and expand Ansco's turf market.

20092011

Operations/Risk Management/Contracts

Gibbs Landscape Company

•Maintained insurance compliance for the company, subcontractors and vendors.

•Created, maintained and revised customer/client contracts and subcontractor MSA agreements. 

•Managed all communications for company including the purchase and maintenance of all cell phones, tablets and WiFi hot spots for 400+ employees.

•Created monthly newsletter detailing current happenings at customer properties for 2000+ clients.

•Responsible for writing monthly landscape and gardening articles for several HOA’s in the metro area.

•Created plant book for company managers to utilize for new sales with over 366 varieties of flowers, shrubs and trees including habit, foliage, culture, color, planting width and price.

•Project manager for the purchase and installation of a 10,000 gallon gas tank and FuelMaster system.

•Created, maintained and reported the shop budget for parts and capital expenditures on a weekly basis.

•Created and managed budgeted and indirect hours report on a daily basis.

•Responsible for re-negotiating contracts with major vendors on a quarterly basis: Waste Management, 

•T-Mobile, Verizon, cell phone accessory vendors and debris removal companies.

•Project manager for the preparation, permitting and construction of a new Alpharetta office location.

•Created database to monitor all incoming new business inquiries including customer information and specific marketing campaign data.

Jan 2007Aug 2009

Operations Manager

Rental Region

•Acted as project manager during the renovation, sale and demolition of multiple vacation properties.

•Responsible for (CRM) customer relations management resolving customer, client and vendor complaints.

•Scheduled all company, client and vendor meetings, both internally and at outside venues.

•Responsible for all daily operations including directing and supporting: sales, marketing, advertising, customer service, property maintenance and repairs by creating and maintaining a database which enabled deadlines to be met on or before the required date.

•Created and implemented both online and print marketing campaigns.

•Maintained mortgages, rentals, leases, insurance and building maintenance for multiple properties.

•Responsible for editing, improving and updating content on company Web site.

Jan 2003Jan 2007

Operations Manager

LA Fitness
  • Managed a staff of 40+ employees with 18 direct reports.
  • Responsible for managing 500+ memberships including billing, refunds and delinquent accounts.
  • Processed daily gross and deposits.
  • Responsible for interviewing, hiring, training and dismissal of all employees.
  • Maintained inventory, scheduled all building repairs and maintenance.
Jan 2000Jan 2003

Marketing Manager

RE/MAX of Atlanta
  • Created, maintained and updated company Web site.
  • Established relationships with clients and vendors.
  • Created and managed database of available homes.
  • Designed online videos and virtual tours of available properties.
  • Managed direct mail marketing program.
  • Created and implemented online and print marketing campaigns.
  • Managed scheduling and production of all sales and marketing materials.

References

Christine Pigford

July 8, 2014

To Whom It May Concern:

I have known Jamie Renfroe in a variety of capacities for over 20 years.  Jamie is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Her communication skills, both written and verbal, are excellent.

In summary, I highly recommend Jamie for any position or endeavor that she may seek to pursue. She will be a valuable asset for any organization.

If you have any questions, please do not hesitate to contact me.

Sincerely,

Christine Pigford

770-480-6585

Jennifer Harper

July 8, 2014

To Whom It May Concern:

I have had the pleasure of knowing Jamie Renfroe for 20 years. During these years I have interacted with Jamie in many capacities.

Jamie is an intelligent, capable, dedicated, and personable woman. She is always quick on her feet, with sensible reactions in all the circumstances I've seen her in. I feel confident in saying that she is capable of handling any situation with thoughtfulness and maturity.

Sincerely,

Jennifer Harper

404-395-7771

George Summers

July 3, 2014 Re: Recommendation for Jamie Renfroe Dear Hiring Manager: I was impressed with Jamie Renfroe’s enthusiasm, communication skills and professional demeanor. I had the pleasure of working directly with Jamie during her time at Ansco & Associates/Spectrum Wireless and her tremendous abilities never ceased to amaze. I was Jamie’s direct supervisor at Ansco & Associates/Spectrum Wireless and during that time, we worked closely together, so I am very familiar with her capabilities.

Jamie’s incredible adaptability led her to quickly advance within our organization.  Her uncanny ability to predict what was needed before being asked allowed me to let her work independently.  Jamie multitasks effectively and is able to handle a high-volume workload. She consistently met or surpassed all assigned tasks and deadlines.  Her work was accurate and thorough.  Jamie’s great connection with the subcontractor’s and her relentless perseverance to always merge the subcontractor’s expectations with company policy allowed her to become an experienced and effective risk manager for Ansco & Associates/Spectrum Wireless.

Jamie worked easily with other co-workers and was a team player, making her a great addition to any project.  Jamie’s enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding both subcontractor and company expectations is unsurpassed.  Organized and diligent, Jamie quickly learned technology systems and software that were unfamiliar to her when she started with Ansco & Associates/Spectrum Wireless.

Jamie has my highest recommendation.  I have no doubts you will be exceptionally pleased with her performance and dedication.  Her work ethic is one of the strongest I have encountered.  

Brooke Winfrey

May 31, 2009

To Whom It May Concern:

This letter is my personal recommendation for Jamie Renfroe.  I have known Jamie for several years while she worked for me as an Operations Manager.  I have been consistently impressed by Jamie’s attitude and performance on the job.  Her interpersonal and communication skills have allowed her to develop productive working relationships with both our clients and vendors.  Jamie has the ability to listen, respond and extract necessary information from our clientele while maintaining the company’s professional image and financial bottom line.

Jamie possesses solid writing skills which have enabled her to compose quality correspondence with clients and vendors in addition to improving company policies and procedures.  She has the technical and analytical skills to diagnose problems and offer viable solutions.  Her organizational skills, outgoing personality and efficiency are unsurpassed.  Jamie’s ability to remain calm during frenzied periods reflects her capacity to multi-task and work well under pressure.

I recommend her for employment without reservation.  Please let me know if you need further information.

Sincerely,

Brooke Winfrey - CEO

Rental Region, LLC

404-550-5313

[email protected]

Hugh Cooper

Portfolio

Education

20082010

Master of Public Administration

Keller Graduate School of Management
Oct 2004Jun 2007

Masters of Business Administration

Keller Graduate School of Management

Gained knowledge in all aspects of business administration including marketing, advertising, finance, human resources and operations.

Sep 1994May 1998

Bachelor of Arts

Gained proficiency in graphic design, printmaking and mixed media.  Designed books, prints and original works.

Gibbs Landscape Articles

Skills

Intelex
SharePoint
SwiftTrac
QuickBase
FuelMaster
CoStar
Corrigo
Unity
Kronos
Worktrack
Cliqbook
Concur
Microsoft Dynamics
Japanese
Quick Books
Yardi Enterprise
Vivo Top Producer
Vivo Active Producer
Adobe Acrobat
Adobe In Design
Adobe Illustrator
Adobe Photoshop
Microsoft Outlook
Microsoft Access
Microsoft Front Page
Microsoft Publisher
Microsoft Power Point
Microsoft Excel
Microsoft Word