Starbucks at Harrah's Hotel & Casino
Knowledgeable with Stratton Warren for ordering inventory and recording timeworks and attendance. Proficient with programs and software such as; Avero, Micros and Infogenesis. Responsible for all FOH operations ex; scheduling, deployment, daily inventory of generals and bar goods. Responsible for tracking monthly breakdown and analysis of profit and loss in regards to operating income. Ensure the guest service meets the company and local union policies are followed. Respond to customer complaints and take appropriate action to solve any problems necessary. Staff training and development. Create and maintain performance reviews for all employees. Monitor the safety of the outlet, abiding by the local state health department and casino guidelines.