Jamie Williams

  • 4680 E.162nd St. Cleveland OH 44128
  • 2168562936
  • jamieashley79@gmail.com

Work History

Work History
May 2015 - Jun 2015

Dial America, Middleburg Heights, OH

Sales Agent
  • Place monitored outbound calls to both landlines and cellular phones
  • Follow provided script to ensure proper protocol is being followed
  • Properly greet and identify the company I am representing and myself
  • Present and suggest multiple options to existing/potential customers
  • Help customers to make informed decisions as well as answer any and all questions regarding their service
  • Review customer account information
  • Close out sales with multiple contracts and provide detailed summary of purchase
Mar 2015 - Mar 2015

Anna Maria, Aurora, OH

Dietary Aide
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Oct 2014 - Feb 2015

TGI Fridays, Mayfield Heights, OH

Server
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. 
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes; collect payments from customers.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
May 2014 - Oct 2014

TGI Fridays, Downtown Grand Rapids, MI

Server
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Prepare checks that itemize and total meal costs and sales taxes; collect payments from customers.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, or taking out trash.
Jul 2013 - Aug 2014

Pilgrim Manor, Grand Rapids, MI

Dietary Aide
  • Examine trays to ensure that they contain required items.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  •  Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Place food servings on plates or trays according to orders or instructions.
  • Stock service stations with items such as ice, napkins, or straws.
Jul 2011 - Feb 2013

Bakers, Beachwood, OH

Assistant Manager
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Assign employees to specific duties; enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Keep records of purchases, sales, and requisitions.
Jul 2010 - Sep 2011

Wendy's, Oakwood Village, OH

Cashier
  • Receive payment by cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  
  • Sort, count, and wrap currency and coins.

Education

Education
2015

Cuyahoga Community College, Cleveland, OH

Completing coursework towards Criminal Justice, June 2015
  • Full-time student (14 credit hours)
  • Enrolled in Honors courses
  • Scored almost perfect on English placement test
2013 - 2014

Grand Rapids Community College, Grand Rapids, MI

Completed coursework towards Business Administration, January 2014
  • Full-time student (12 credit hours)
  • Enrolled in multiple skill building courses
  • Prepared a detailed business plan
2009 - 2012

Bedford High School, Bedford, OH

High School Diploma, June 2012
  • Enrolled in AP courses
  • Enrolled in Junior and Senior Marketing Program
  • Cumulative GPA of 2.9
  • Member of Student Council 
  • Completed 18 hours of Community Service work

Skills and Attributes

Skills

Top Sales

Customer Service

More than four years experience in customer service. Management experience. Polite, pleasant, and patient personality. Very passionate and just an over all well-rounded worker. 

Conflict Resolution

Posses an array of skills specifically experienced in conflict resolution. Has the ability to approach and address conflicts in a way so that there is a positve outcome.