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Work experience

Aug 2007Sep 2008

Electronic Services Specialist

  • Navy Federal Credit Union helpdesk environment – XP, IE7, IE6, Lotus Notes, basic network.
  • Strong interpersonal, verbal, written and communication skills.
  • Initiate research, investigative or corrective procedures as a result of interaction with members and/or credit union employees.
  • Obtain and/or provides answers and resolutions.
  • Forward inquiries and/or account discrepancies which require extensive research to other areas of the credit union. 
Mar 2007Jul 2007

Service Delivery Coordinator

Communication Cabling and Technology
  • Responsible for coordinating response to requests for technical support from clients.
  • Track, collect, and submit deliverables to clients.
  • Act as intermediary between clients and subcontractors.
May 2006Mar 2007

Data Communication Technician

  • Experience in cabling and/or data center environments.
  • Install and maintain communication infrastructures and network connections, voice communication lines and data communication facilities.
Mar 2003Apr 2006

Customer Service Technician

Konica Minolta Business Solutions
  • Repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance, enjoyed going client site to client site.
  • Experience supporting hardware and software for color copiers, printers and the understanding of computer networks as they relate to print and scan devices with Fiery and print servers and users.
  • Certified in DI250 thru DI650, BizHub series.
Mar 1998Jan 2004


United States Army
  • Successfully deployed and re-deployed personnel and accoutrements on training exercises 
  • Directed the daily activities and operations of assigned personnel
  • Troubleshoot operational functions to insure productivity and optimize productivity. 


Jason Wray

Anna Dela Cruz

Eric Cieza-aguilar

Emails and Phone Numbers Available Upon Request

Shaun Recco

United States Army

Navy Federal Credit Union



NVCC - ICTS, Alexandria, VA

  • Comptia A+, Net+.Win2000 MCSE 

Certified in the following:

Comptia A+

Comptia Net+

Summary of Qualifications

  • Demonstrate effectiveness in technical problem evaluation and problem solving coupled with the ability to generate and implement effective solutions.
  • Ability to work independently or as a team and exercise logic, process orientation and initiative with problem solving.
  • Ability to relay technical information with non-technical individuals.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Experience in leadership and positive group dynamics.


To obtain a position within an organization where I can combine my technical background with my leadership and communication skills in a team environment.