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Honorable Discharge, U.S. Army, 18th Airborne Corps


Global technology delivery manager with strong consulting, problem-solving, and technical skills. Background includes ten years of success in executive management in offshore and onshore contexts, nine years consulting service and practice management as well as nine years in engineering management delivering creative solutions that enable productivity for end users. Experience encompasses, shrink-wrapped business software, mobile devices and infrastructure products. Core competencies include:

  • Professional Services & Consulting Practice Management
  • Enterprise Implementations
  • Offshore Team Delivery Management
  • Product Development Methodologies


Pierre Semaan

“When working with James, I found that he quickly became my Go To man for any strategic initiatives that needed to get done without failure. James volunteered to run our process improvement initiative and was instrumental in implementing a number of initiatives spanning Quality Improvements, Automated Operations and Efficiency Improvements across the group I managed. James was also a member of my senior management team and was always insightful in bringing forward great ideas and making initiatives happen and I benefited greatly from his vast experience beyond R&D. James is very innovative and was also instrumental in getting key projects such as ACT! for Web and the SaaS offering ACT! Synchronization to Mobile phones off the ground.” July 17, 2009

Robert Courington

"I had the pleasure of working with James on an organization wide CRM initiative. I interacted directly with James as a part of our initiatives JAD sessions. James provided keen insight into CRM strategies and capabilities. He was able to analyze complex business processes and provide best in class CRM recommendations. James has a great passion for his work and always brings a can do attitude."

Frank Federici

“I supervised James at Sage Software for over 7 years and during this time I found James to be a highly valued resource whom I relied on for carrying out a multitude of complex tasks under frequently aggressive time lines. James has a considerable amount of skill and experience overseeing a wide variety of area within software R&D both from and Engineering and QA standpoint. His core competencies include QA automation, infrastructure, localization, CAPEX management and management of large Engineering and QA teams. James' broad industry experience would allow him to hit the ground running in virtually any R&D leadership role.” February 8, 2009

Volker Vent

“James was Director R&D at Sage and worked with me on cross functional teams to deliver software products. James is highly experienced in finding solutions to the most challenging problems under huge pressure of meeting milestones. James executes his duties with the highest level of integrity, innovation and creativity. James has a broad knowledge of IT, especially IT, infrastructure and tools and the computer software industry.” January 24, 2009

Todd Anderson

“James and I worked on several cross functional teams delivering ACT! products. He combines a solid technical background with the ability to step back from the details and consider the strategic perspective of the project. I always appreciated his willingness to offer feedback and provide guidance that shaped the approach of our teams.” February 6, 2009

Azita Ashardi

Top qualities: Personable, Expert, High Integrity

“I have known James over a decade and we have worked together on both sides of the table, client and candidate. His knowledge in the software development arena is noteworthy - as well as his interpersonal skills which greatly distinguish him from others. He is an asset to any company that is lucky to have him! Azita Arshadi Corporate Recruiter” June 29, 2007

Work experience

Nov 2012Present

Director CRM Applications

Responsible for delivery of Finanical Advisor CRM system in entrprise setting. Developed methodology and strategies for large scale local and offshore development of CRM system designed to transform the business.
  • Managed development, deployment and support of customer service and back office application for 250 users. Included case management, service console, integration with external line of business applications.
  • Manged development, deployment and support of FA CRM front office system licensed to over 7,000 financial advisors. 
  • Developed process improvements enabling Agile development teams to collaborate with local and offshore resources
  • Managed the development of production monitoring of replication systems feeding the Salesforce platform
  • Managed imaging and document management application development teams 
Feb 2012Nov 2012

Director CRM Software Engineering

Apollo Group
Responsible for delivery of Student Relationship Management system in entrprise setting. Developed methodology and strategies for large scale local and offshore development of CRM system designed to transform the business.
  • Managed development, deployment and support of technical call center application for 275 users in a 24x7 operation. Included case management, screen pops, CTI and knowledgebase features.
  • Led requirements analysis and product development for B2B and B2C commercial systems including integration with Hoovers,, Oracle Financials, PeopleSoft and custom SOA
  • Developed process improvements for Visual Force page, APEX and declarative development allowing Agile development teams to collaborate with local and offshore resources
  • Planned and implemented large scale merge between diverging implementations
  • Managed the development of production monitoring of Salesforce and SOA integrations including knowledge base articles for IT support teams
2010Feb 2012

Enterprise Services Development Manager


Responsible for Business Analysis, Product Development and Production Support teams. Led multiple teams in process improvement, overall delivery of shared service software products and customer facing product delivery.

  • Led the maturation of SCM processes across multiple business divisions furthering alignment with compliance goals.
  • Led shared services development and support of 12 critical business systems.
  • Managed onboarding of Salesforce.COM CRM application.
  • Led the implementation of team processes allowing the capture of software product development metrics.
  • Grew Enterprise Services Development and Support teams to meet rapid business growth needs

Director of Product Development and IT


Responsible for staff of 15 across multiple departments, Product Development, Professional Services, Customer Support and IT Infrastructure.  Led multiple teams in process improvement, CMM-I, product lifecycle deployment, overall delivery of software products, external service delivery, and internal business process engineering.

  • Led creation of product management centric product delivery mechanism for ASP.NET based document management product including Windows Workflow Foundation and Skelta BPM.
  • Deployed Microsoft Solution Framework methodology and created ISO 9001 processes for company-wide software development.
  • P&L responsibility for $1MM revenue Professional Services team engaged in large scale enterprise and government projects.
  • Created IT infrastructure initiatives to increase profitability in document scanning production.
  • Moved technology organization forward from ad-hoc processes to CMM-I level 2 in 6 months.

Director R&D


Responsible for department of 50 software developers, designers and QA testers locally and offshore, $2M department budget, process improvement, automation, product lifecycle deployment and overall engineering delivery of SaaS offering, shrink-wrapped products, and internal shared services.

  • Led development teams in creating 8 new compelling products in 7 years.
  • Negotiated open source agreement, which enabled delivery of the first SaaS product for ACT! in less than 9 months based on Java and LAMP stack.
  • Automated 10% of test cases with only 8% of QA budget using offshore talent, which resulted in product release one week ahead of schedule.
  • Piloted R&D process improvements such as addition of UML, TDD, automated unit tests, quality circle, and root cause analysis, improving predictability range from months to days.
  • Developed ERP integration technology allowing ACT! to integrate with 17 different Sage ERP products, which enabled new business processes for millions of Sage customers worldwide

Senior Consultant


Provided technology deployment consulting service for Microsoft customers such as Motorola, Honeywell, and Apollo Group (University of Phoenix).  Local leader of the "SUN Down" effort to unseat SUN Microsystems servers in the southwest region.


VP Engineering


Responsible for department of 15 developers and QA testers,  $4M budget, conversion of DOS technology to Linux platform, and production of optical Network Attached Storage Linux appliance. 

  • Developed technology transfer plan for sale of Optisys to Arraid Corp, subsidiary of Alanco Technologies (NASDAQ: ALAN) to satisfy investors and the Board's general exit strategies.
  • Invited speaker as Network Attached Storage expert, delivering presentations to thousands of participants at regional and national trade shows

Senior Consultant


Engineering and IT consulting assignments with APR at Ticketmaster and Sierra Design Group.  Designed handheld device facilities management solutions and Indian casino lottery gaming systems.


President, CEO


Launched and led all operations of $1.2M start-up IT consulting practice providing professional services to medium and fortune 200 businesses including American Express, Motorola, Ryder Truck Rental, and Honeywell. 

  • Grew company to 50+ employees within 5 years.
  • Developed productivity tools for consulting practice team members to bring to client sites for value add delivery.
  • Provided a viable cost-effective solution to clients in high-cost .com market by offering offshore software development services.
  • Invited presenter at regional conferences as subject matter expert on automated recruiting process for technical staff.

Software Engineering Manager


Led process improvement effort by implementing continuous improvement, quality circle, and testing automation resulting in zero defect product releases every 6 months.  Managed $1.1M budget.

  • Delivered 4 shrink-wrapped products including GTX Raster CAD, which won CADALYST magazine's 5-star award and earned CADENCE Editors' Choice Award through 1998.


Associate in Engineering Science

Glendale Community College

B.S.E.E. Cirriculum