Summary

Talented, driven, creative and proactive with proven ability to bring endless energy and passion to his work, instill motivation in his teams as both leader and contributing member, propose new and creative ideas and solutions, and deliver immediate and lasting results in diverse environments and industries. 

Core competencies include:

  • Leadership, Team Motivation & Relationship Building;
  • Web and system development;
  • Corporate / Officer Level Presentation
  • Project management and Implementation.

Work History

Work History
Jan 2008 - Present

IT Help Desk Analyst

Stefanini IT Solutions

Work at Exxon Mobil:

Help desk support to internal client all around the world in english and basic spanish.

Dec 2003 - Jun 2007

Operations and Service Coordinator

PESA S/A

Main responsibilities:

·Responsible for administration of corporate project of quality;

·Continuousimprovement in operations and services;

·Conducting training and audits;

·Developing and establishing procedures;

·6 Sigma Project;

·Theory of Constrains;

·KPI's.

Principais responsabilidades:

  • Responsável pela administração corporativa de um projeto de qualidade;
  • Melhoria contínua em operações e  serviços;
  • Condução de treinamentos e auditorias;
  • Desenvolvimento  e estabelecimento de procedimentos;
  • Projeto 6 Sigma;
  • Teoria das Restrições;
  • KPI's
2003 - 2007

Operations and Service Coordinator

PESA

Education

Education
2007 - 2008

MBA

Facinter - IBPEX
Jun 2004 - Jun 2006

Graduation

Faculdade Tecnológica Opet

- Hardware;

- Network;

- Language Programming (C, C++, C#, PHP, .NET, ASP.NET);

- Project Management (MS Project);

- Development Tools (Visual Studio, Eclipse, NetBeans);

- Design Tools (Dreamweaver, Fireworks);

Skills

Skills

English Language

Necessary to perform my work in the previous and current job.   Necessário para realizar minhas funções no trabalho anterior e no atual.