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James Donaldson

Global Business Leader


Through my leadership we delivered over US$1.4 billion in new business development over a thirteen-year period. I am a passionate executive with 23 years of experience leading fast-paced Property & Casualty, Mechanical Breakdown, and Specialty Insurance companies across the globe. Expertise in new business development, global expansion, performance optimization and profitability improvement and organizational leadership. A record of building early stage companies in Latin America and the Asia-Pacific into successful, larger more profitable entities. Proven ability to focus the entire organization on the core functions and achieving the long-term vision of consistently delivering exceptional revenue and profit performance in highly competitive markets.

Executive Highlights

  • Strategic Planning – 29% compound annual growth rate (CAGR) achieved for five consecutive years by influencing presidents in the Latin American companies located in Argentina, Brazil, Chile, Colombia, Mexico and Peru to development a new strategic direction, revised pricing methodology, and infrastructure investments driving long term sustainable growth.
  • Transformational Change – 191% year on year (YOY) increase in pre-tax income eliminating a $6 million dollar regional operating loss. Accomplished through complete overhaul of the Asia-Pacific Region businesses, developing new products to fit the markets, updating policies and revising client contracts.
  • International Business Start-Ups – 18% increase in Latin American revenue region and 23% increase in Asia-Pacific Region revenue after spearheading corporate projects to open business operations in Puerto Rico, Colombia, Peru, China and Indonesia.
  • Business Development and Sales Leadership – 30% increase in international division’s revenue after forging a business partnership with Multibras/ Whirlpool Corporation, creating Brazil’s largest Service Contract and Specialty Insurance provider.

Work History

Sep 2011Present


DDF, Incorporated, Tinley Park, IL.

Deliver strategic consulting to insurance and administrative companies to enhance market entry, growth, and penetration in emerging markets.

  • Collaboration with businesses to identify new revenue-generating opportunities, emerging trends, and methods to improve productivity and increase operating results.
  • Spearheaded corporate project to open Administrative company in Shanghai, China 2012 to June 2015.
  • Led project to open second Administrative Company in Nanjing, China June 2015 – November 2015 successful opening of the business.
Apr 2000Sep 2011

President and COO, Asia Pacific Markets

The Warranty Group, Chicago, IL.

The Warranty Group, Chicago, IL                                                                              

The Warranty Group is one of the world's premier global providers of warranty solutions and related benefits, with operations in more than 35 countries and nearly 1,700 employees.

President & COO, Asia Pacific Markets,                                 2010 – 2011

(Expatriated to Shanghai, China 2010-2011)                                          

Executive Vice President, International Markets,            2009–2010

Executive Vice President, Latin American Markets,        2005–2009

Vice President, Latin American Markets,                             2000–2005

Selected by the corporate CEO to develop and execute strategic direction of international markets with a 720-member team after raising annual revenue from $8 million to $250 million and increasing EBITDA to over $35M annually. Full P&L accountability for business operations in 14 countries, eight companies in Latin America including two Insurance operations and eight in the Asia-Pacific region. Full P&L Responsibility.

  • Achieved a 95% retention of clients during a major crisis in 2010 in the China business unit. Implemented crisis management plan, launched save procedures, secured company assets, and resources, rebuilt trust among Chinese employees and re-established strategic path forward.
  • Improved return on investment over 50% after careful evaluation of the risks of an investment opportunity in a key Latin American market and gaining board level approval to initiate.
  • Achieved a 22% increase in operational efficiency after launching cultural and organizational changes in the Brazil business unit through the implementation of, “The Balanced Scorecard.”
  • 100% increase in new product sales in six months and 17% overall increase for the year achieved after directing M&A activities to acquire insurance company in Brazil to comply with new regulations.
  • Utilized entrepreneurial innovation to win a new client increasing sales for Brazil business unit 18%.
  • 60% reduction in general expenses through restructuring of Argentine business unit to minimize exposure to local economic events and optimize performance bringing this business unit in under budget.
  • Forged business alliances with Honda Brazil, Audi Brazil, Mitsubishi Brazil, Mazda Mexico, Honda Mexico, Ford Argentina, GM Colombia, Hyundai Korea, Perodua Malaysia and Subaru Australia.
Jul 1998Feb 2000

Vice President, International Warranty 

American International Group (AIG)

Recruited to manage all aspects of the Extended Warranty Business in the international markets including Europe, UK, Latin American and the Asia-Pacific markets.

  • Restructured underperforming international business units driving $60 million in new consumer product warranty premiums while eliminating auto warranty programs.
  • Increased international division revenue by 30% through the forging of a partnership with Whirlpool Corporation in Brazil and developing a joint venture company named Guarantech.


1975-1979    United States Air Force, E-4, Honorable Discharge


Aug 1979Jan 1982

No Degree

University of Arizona

College Course Work