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James has several years experience as a Telecommunications Analyst/Program Manager in the Telecom Expense Management Industry.He has extensive knowledge of business Operations and Project Management, Financial Reporting and Analysis, Vendor Management, and Telecom Invoice Processing and Inventory Management. Highly focused on team cohesion, dynamics, and interpersonal relations, James has an ability to work with team members and clients of all levels within an organization.

Work experience

Aug 2007Present

Sr Analyst


Realogy Corporation, a global provider of real estate and relocation services, has a diversified business model that includes real estate franchising, brokerage, relocation and title services.  Collectively, Realogy’s franchise systems have approximately 15,600 offices and 285,000 sales associates doing business in 95 countries around the world. 

·Established the processes utilized by the Voice Telecommunications department to Process and Validate Telecommunications Invoicing and expense allocation.Created documentation supporting the processes that serves as the infrastructure of daily work flow for the team.

·Project managed and implemented the centralization of invoice processing for 14 NRT Metro areas.Implemented Metro invoice processing and manage the payment and monthly reporting processes for eight metros on an ongoing basis.

·Designed, created, and rolled out a standard set of monthly Management Level reports for each Metro.The reporting package sent on a monthly basis contains a standard set of reports that provide the Metro with monthly accruals and additional management reporting.

·First level approver of all invoices that are routed to the NRT Voice Telecom and Realogy Telecom Queues within Realogy Web Payables.Each invoice approved is validated and noted with Location, Service Type and Past Due Balance Reconciliation information where necessary.In addition, I created a Consolidated Batch Tracking file that is utilized to allow the next level approver the ability to view invoices in the context of the entire monthly processing task for each Metro.

·Manage the Metro Rejection Queue for all invoices that are routed within Realogy Web Payables.

·Processed invoicing for all TRG Wireless accounts.Created enhanced reporting that allows for the chargeback of expenses, and also tracks the Username, Number, and Service Type associated with each charge on a monthly basis.In addition, created and implemented a process that creates a central location where all Move, Add, Change and Disconnect (MACD) information is located.This allows for reporting, tracking and validation of all MACD against billing on a monthly basis.

·Created a standard set of monthly Management Level reports utilizing data extracts from Oracle.These reports allow instant access to all of Realogy’s Telecommunications spend over a rolling two year time period.Design of the reports allows for easy manipulation to obtain virtually any data set needed.

·Generate Quarterly Pro Forma Telecom Billing Audit Results spreadsheet.

Jul 2003Aug 2007

Account Manager/Program Lead

Information Strategies Group's service-oriented solutions help businesses manage technology resources and related expenditures. These solutions are designed to effectively enhance technology expense management, minimize personnel resources and create savings.

·Established relationships with key individuals within Fortune 500 companies that fostered trust and confidence in the services that ISG offered by maintaining best in class service.Focused on meeting all client deliverables, resolving issues in 24-48 hours, and ensuring all client contractual commitments were met.

·Maintained client relationships through daily phone/email communication as well as conducted Monthly/Periodic onsite client status meetings.

·Provided onsite/web based demonstrations of ISG’s web-based reporting tool to client.

·Conducted analyses of client’s financial reporting to identify trends, ensured client monthly contractual commitments were met and recommend opportunities for savings

·Ensured timely posting of key accounts to GL prior to month end, and assisted clients with managing month end accruals.

·Created and maintained complex billing spreadsheets and databases that ensured accurate chargeback of client’s telecom expenditures.

·Managed internal reporting information to ensure maintenance of database integrity.

·Tracked and managed ongoing telecommunications vendor issues.

·Maintained all client specific process documentation within client playbook, which provided a ready reference guide for ISG and client’s rules of engagement.Updated, distributed, and reviewed guidelines quarterly with each client.

·Managed all reporting distributed to clients, document client specific deliverables, timeframes and objectives.

·Directly supervised a team of six individuals in the IVP group.Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws.Responsibilities included interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Feb 2001Jul 2003

Analyst II

Teldata Control, Inc.

·Responsible for analysis of fortune 50 client’s monthly communication expenditures through utilization and management of database used for clients web-based reporting.

·Identified and aligned solutions offerings with clients' long and short-term strategies.

·Performed and monitored scope analysis to ensure Teldata Control Inc.’s profitability.

·Served as key client contact through daily phone/email communication as well as conduct Monthly/Periodic client status meetings.

·Ensured proper allocation/charge-back of client’s telecommunications expenditures down to the end user level.

·Managed Client’s circuit inventory, and actively monitor all circuit moves, adds, changes, and disconnects through MAC process.

·Responsible for validating charges of 1000 LD and LEC telecommunications invoices on monthly basis, based on client/vendor contracts.

·Proven measurable results in the identification and implementation of cost reduction and revenue recovery initiatives.

·Created and documented new and existing internal processes.

·Provided ongoing training to newly hired employees, and had mentored several of these new employees on an ongoing basis.

·Identified and negotiated refunds for a billing errors that resulted in a cost savings of over $1.5 Million for clients

·Provided entry through management level training classes to new employees including:“Building Client Relationships” and “Prioritization and Reporting”.

Mar 2000Jan 2001

Team Lead (Account Management)

·Maintained a portfolio of approximately 500 member companies.

·Built and maintained relationships with these clients via phone/client meetings.

·Provided clients with initial training on the website and gave functional and technical support when necessary.

·Proficient in finding new sales leads, recognizing and taking advantage of up-sell opportunities with existing clients.

·Involved in the full recruiting life cycle of new hires including Internet based mining, interviewing, hiring and training.

·Acted as a mentor, and provided quarterly evaluations of assigned account management team.


John Cross

“James is a unique individual that knows how to blend strong technical skills with his adept interpersonal skills. James is able to lead junior staffers to higher performance. James is also extraordinarily capable when it comes to client management. He builds strong relationships easily with clients, peers, subordinates and his direct managers. James provides a high level of value for his firm and his clients while creating positive energy and creating a positive work environment that produces results.” November 30, 2008

Ellen Mednikoff

“James possesses both financial acumen and interpersonal skills. He led an internal support team serving many of the company’s largest, strategic accounts. As a salesperson, I could rest assured knowing that my clients were in the most capable of hands under James’ management. He was able to interact well with all personality types; in fact I received the most client accolades about James’ performance. James is proactive, capable, and dedicated, and is able to think out of the box in order to best serve the needs of his clients. James is a true collaborator and would be an asset to any organization.” January 17, 2008

Jill Guabello

“Working with James was a pleasure. From a personal perspective, James is friendly, supportive, and helped me out many times with excel problems. His supportive demeanor led to many co-workers looking to James for advice and support, which he always gave freely. From a business perspective, James and I worked on several new clients together, he the Program Mgr, me the implementation specialist. James was always very knowledgeable and informed on our business practices and I looked to him at times for advice on new client processes. His client management skills are top-notch. He follows through, is diligent, and very responsive to his customers. He has a dedicated and loyal work ethic. I worked with James in 2 different companies over the years and both experiences were very pleasant; James was well liked in both companies. I feel James will do well in whatever industry or job role he seeks.” February 15, 2008


Sep 1995Dec 1999


Rutgers University